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How To Get Better Service By Being An A-Hole?

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How To Get Better Service By Being An A-Hole?
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submitted by: boomerang05
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We`ve all had terrible customer service at one time or another, right? Well apparently, acting like a jerk help.
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Hits: 21245 | Favorites: 3 | Emailed: 0 | Rating: 1.9 | Category: Misc. | Date: 02/11/2010
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Male, 18-29, Midwest US
 201 Posts
Sunday, February 14, 2010 8:21:44 PM
This is COMPLETELY wrong. Seriously, anyone that follows this is a moron. As someone who has been working retail for 6 years, i can safely say that being an a**hole is NOT a good idea. We kicked people out of our store or called the cops if the customer was unruly.

Male, 30-39, Eastern US
 92 Posts
Saturday, February 13, 2010 6:03:39 PM
Amen bat. I work retail on the night shift and often have to deal with drunk, high, or just plain crazy customers. On the other side of the counter I try to deal with floor-level employees with dignity and respect and if I have to cop an attitude about something I ask to speak to a manager. I know from being in their shoes that they are trained to do whatever it takes to keep you from filing a complaint with their corporate overlords.

Female, 18-29, Western US
 140 Posts
Friday, February 12, 2010 11:30:05 PM
...I hate douche bags like this guy at my work. I work in retail and have to deal with customers face to face. However, I work at Charlotte Russe and deal mostly with horrible angry women who are always PMSing.

Male, 40-49, Eastern US
 721 Posts
Friday, February 12, 2010 7:04:47 AM
For one thing you should know your facts before you start acting like an a-hole to try and get what you want/need. Often times from my experience in customer service, customers expected more than they received because they didn't bother to read up on the subject at hand or just made assumptions.

Anyone who ever called and spoke with me calmly and in a courteous manor would ensure superior customer service. I would work on their issue well after their call, and follow up on it days later to make sure it was resolved.

If they called up b*tching and being rude and derogatory, I would give them minimum assistance to the point of resolving the issue, or pointing them toward how to resolve it and nothing more.

Also these are real people who get grief all day long. It burns you out at after a time. So you`d probably be surprised how much harder these people will work for you if you bother to show them some courtesy.

So, yeah. Go act like a jerk, and see what it gets you.

Male, 30-39, Europe
 1105 Posts
Friday, February 12, 2010 5:06:55 AM
I used to work in customer service. This guy would get the bare minimum of service from me. If you want good service, write the name down of the person who answers your call and use it frequently while talking with them. You'd be suprised how well this works. It shows you care about who they are and you`re not just treating them as a cog in the wheel. They will probably show you the same courtesy. If you do get stuck though telling them you work in customer service usually gives you a little extra leverage.

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