Monday, August 27, 2007 8:47:12 PM
Rich, the CEO may have done something stupid, but they still have no legal leverage. Take-off and arrival times aren't meaningless, they say when a company thinks they`ll take off and land, and if that company consistently delays their flights, that business will do poorly. Just because one stupid couple didn`t plan well and missed their stupid concert doesn`t give them the power to demand a refund. Did he react rudely to their harassment? yes. It`s his right to do so. It wasn`t meant for public viewing, but now it`s out in the open, and the couple is still harassing them. Spirit owes them nothing more than an apology, and if you were money-wise, you would continue to use their services when you need a cheap trip unless they start pulling stuff like this more often.
Monday, August 27, 2007 8:28:55 PM
Why did the customer try to get reimbursed? If they delayed it there was probably a good reason. And they were stupid in the first place by not booking a flight AHEAD of time like everyone else. As for that Baldanza fellow I only have this to say.
Monday, August 27, 2007 7:14:25 PM
Pabasa said: Who invented the 'reply to all` button anyway? Dunno who might use em, but I reply to each of my emails individually not the same reply to several different people...
You must not work in an office. I use the Reply to all button quite regularly, when more than two people are involved in the conversation. It is a waste of time for everyone involved in a conversation between 3 engineers, production, the sales manager, and tech support regarding how a recent bug discovery is going to delay manufacturing, and the impact on the customers, ETA of final product, so on. Reply to All is a very useful tool.
I searched for our CEO. I was very happy to not find him.