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Comcast Disconnection = Harassment Nightmare [Pic]

It shouldn't be this hard to cancel your service.

From the canceler:

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Just from listening to this I wanted to go punch a Comcast employee, and I don't even have their service.

Just listening to this is infuriating. It makes me want to hurt people.

submitted by: kitteh9lives
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Comcast Disconnection = Harassment Nightmare [Pic]. Just listening to this is infuriating. It makes me want to hurt people.
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Hits: 11247 | Favorites: 0 | Emailed: 0 | Rating: 4.0 | Category: Technology | Date: 07/15/2014
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More Comments >

Male, 40-49, Europe
 1364 Posts
Thursday, July 17, 2014 8:03:42 AM
At least he has a choice of different provider. I have one choice of ISP, allthou that's not as bad as it can be. There is heavy regulation on internet QoS and basically, everyone is getting a fiber in the whole country, copper lines are boosted up to max where fiber is not yet. Before the laws were updated and regulation kicked in, it did look bleak, ISPs were horrid (contract said 5, the reality was 0.156, that kind of crap that is now illegal..) Regulations are needed, without them companies can get away with everything. Freedom for people, regulation for corporations, they are not human, have no freedom of speech, any of that crap.

Male, 40-49, Midwest US
 17345 Posts
Thursday, July 17, 2014 1:07:51 AM
"...not consistent with how we train our customer service representatives."

Massive Bullsh|t Alert

Male, 60-69, Midwest US
 15860 Posts
Wednesday, July 16, 2014 7:48:21 PM
CSRs aren't allowed to cancel service. They must transfer to the call to the "Saves Team." This is all that they do, and their pay is based partly on their percentage of saved accounts. So, while this obnoxious @$$hole may have gone beyond company policy, there`s no question that the company`s incentive plan encourages this.

Male, 40-49, Western US
 363 Posts
Wednesday, July 16, 2014 10:29:42 AM
The customer rep refused to take "no" for an answer. The guy was cancelling service so they had nothing to lose trying to sell to him. I bet they promote the CustRep. He should be VP of Training!

Male, 18-29, Eastern US
 976 Posts
Wednesday, July 16, 2014 10:20:26 AM
Oh his job's as is grass.

More Comments >

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