United Airlines Does It Again In The Customer Service Department

Submitted by: Gerry1of1 4 months ago in Misc Weird

There's nothing like good customer service! and this is nothing like good customer service. This United Airlines employee cancels a reservation because the customer video recorded their argument.

There are 13 comments:
Male 80
I would say that video taping someone like that could piss him/her off. So you have to expect bad customer service (if the customer service was already bad, it could be worse).

So the video taper is in fault at 50%.
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Male 2,528
jeanrenaud 
Customer service is recorded daily, especially at major company's like this.  I can almost guarantee that if you called their customer service number you'd get a recording telling you that the phone call "may be recorded for quality purposes".

So how is it okay that United Airlines can decide to record their customer service from their perspective, but their customer service can't be recorded from the customer's point of view?
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Male 80
RobSwindol Well, that makes sense.  I would like to understand what was the argument between the customer and the employee.  The video started a little after the argument began, it seems.
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Male 464
Anyone else running out of airlines to travel with?
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Male 569
toetagmodel2 UA's been off my list for a few years now because of something that happened in Philly.  Delta's pissed me off a few times.  Air Canada's pissed me off so many times I'd walk to the other side of Canada before ever flying with them again.  They're permanently off my list now, too, like UA.  The only airline I've had consistently good experiences with is WestJet... and I hope I didn't just jinx that :-0
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Male 569
"You do not have my permission to video tape."  I don't need your permission to video tape.  Also, it's not tape.
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Male 527
United is a horrible company and I will never fly with them.

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Male 569
zeegrr I know, right?  These guys just don't get it.
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Male 527
irk Trump has made corporations ONLY care about cash. Period. Fuck the planet,fuck the people, gimmie cash. Thanks Reagan.
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Male 4,945
People need to get up to speed about video cameras. If you are in a public space, such as an airport, sidewalk, train station, coffee shop, or shopping mall, where there is generally no expectation of privacy, people can video record you. It's perfectly legal. Sure, it would be polite for them to ask, and well-mannered people will ask, but there's no requirement that they ask.

If you are in a changing room, a bathroom stall, a doctor's examining room, or your own home, on the other paw, no one can video record you without your permission. That's about it.

Yet it seems like every day you see a video on YouTube with someone in a public area flipping out because "You're recording me without my permission--you can't do that!" Yes, yes they can. Get over it.
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Male 859
squrlz4ever To be fair, while you do not need permission to video someone, you do need their permission to publish or broadcast the video, if a person can be easily identified.
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Male 4,945
punko That makes sense. Thanks for the info, my favorite gargoyle. :)
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Male 676
squrlz4ever Well that Donald Sterling guy was recorded without permission in his own home and look what happened to him..
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