A Store Manager Catches A Shoplifter In The Act And Proceed To Wrestle It Out

Submitted by: fancylad 5 months ago in News & Politics


According to the Hillsborough Tribune, the girl here is seen being held by a Rite-Aid employee after he caught her shoplifting. By the way, great video work here: Hi-res, horizontally shot, great framing! Take note, everyone!

There are 10 comments:
Male 396
Fired?  He should have kicked her ass.  Then the cops should have accidently walked her into the edge of the door as they were escorting her out.  
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Male 4,362
(1) That was just about the longest three minutes I've experienced. (2) The Rite Aid employee deserves a raise or, at the very least, a one-time bonus. (3) I agree with Fancy--unusually good camera work.
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Male 1,114
squrlz4ever On 2, really, you think he deserves a raise?  I don't know about you, but every retail place I have ever worked it was policy if you saw someone shoplifting to say something to them and nothing more.  No physical confrontation.  He should be fired, not given a raise.  You don't do that, you report it to the police, give them any footage and carry on.  What if she had a knife or a gun and shot or stabbed him?  What if she had some medical condition that he aggravated?  What about causing a scene like that in your store?  It's not worth it.  If you see it, say something, try to get them to stop and pay for or return the product and if they ignore you and leave, stop and call the police.  You do not put your own life in danger and cause a scene in your store over a shoplifter.  If you have a big problem with shoplifting, or if you are a mall, you have security guards for that.  It is not a managers nor an employees place to act as a trained security guard.  This guy was an idiot and should be fired.

I do agree though, unusually good camera work for one of these types of videos.
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Male 537
waldo863 Really. It comes of experience for these stores. Confronting people doing crazy shit will almost inevitably cause them to do even more crazy shit. This dude was restrained, but he still could've actually hurt someone. Over whatever it was, gotta just let it go. Then if something goes wrong, it'll be on the cops, and they can just lie about it in court.
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Male 5,726
waldo863 That was the policy at the retail place I worked at too. The worker was not allowed to confront the shopper in any way. He was allowed to inform D100 about the shoplifter. Also most people must learn that when filming these type events the phone should be held horizontal, NOT vertical. People take a lesson from this video.
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Male 4,362
waldo863 ~considering~ I'm not sure. You raise some good points that I can't argue with. On the other paw, it seemed to me he was only holding the woman's purse, which contained the two shoplifted items. She's the one who refused to relinquish the purse and then started kicking and punching him, which means she's the one who committed assault.

Do we know if he was a security guard? He isn't dressed like the retail associates in the video. If he is a security guard, I'm inclined to think he did a good job; if he isn't, I think your points make sense.

Update: I see Fancy's identified the employee as a store manager. So now I'm leaning toward your view of the situation.
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Male 1,114
squrlz4ever I could have told you he was not a trained security guard just from the way he handled the situation.  He was not holding her in an appropriate manner, instead still offering her a full range of motion which is asking to get assaulted, as he did.  Then, his take down technique was sloppy and could have gotten someone injured.  You could tell just from the way he was talking, he was not working to deescalte the situation and the things he was saying in fact made things worse.  Even if he was a security guard, he handled this situation VERY poorly.

Any trained security guard can tell you, over shoplifting a small amount like this, you are basically just a professional witness.  It is not your job to put your life or the lives of others at risk, you are not a police officer, you are a security guard.  Your job is to observe and report to the proper authorities, NOT to take matters in to your own hands.  

Even if he was a security guard, which we've determined he is not, this situation was handled very poorly.  Why did he assault her in the parking lot to bring her back in to the store?  As he was detaining her in the store, why did he do it right near the main entrances and cash registers and not take her back to an office or something out of the view of the public?  Why did he try reasoning with her and saying things that were obviously just going to aggravate her further?  It was horrible all around.

I know you said you are leaning towards my view, so thought I would provide some more information as to why I think this was handled very very poorly and the man should be fired, not praised.
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Male 4,362
waldo863 Hmmm. I dunno. I was more sympathetic to your points earlier. Now that you're calling for the man to be fired and doing what seems like an awful lot of armchair quarterbacking, I'm not so sure. I can't agree with firing the man unless his behavior was in violation of store policy. (From what I'm seeing online, store policies differ: Some have a no-chase/no-detain policy, some don't.) To reiterate: She was committing a crime; he wasn't. And she was assaulting him; he wasn't assaulting her, he was holding onto property she was trying to steal and responding to her kicks and punches.

At the end of the day, no one was hurt and a shoplifter was arrested who probably would have gotten away with it otherwise.

I don't think this situation is as cut-and-dry as you do.
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Male 1,114
squrlz4ever What you don't see is off camera.  He let her leave the store(as you have to, if they do not leave the store, it's not shoplifting).  He then assaulted her with the broken box wine boxes you see in the background and dragged her in to the store, then the video starts.  But of course, that's not on video so just didn't happen?  Yes, after the fact, she assaulted him, which if he was a trained security officer would not have happened as he would have been detaining her in a way that's not possible.

While I am saying I think he should be fired though, I am not calling for it.  That is entirely up to his superiors, however, that's what I would do in his superiors situation.  You are correct though, Rite-Aid does not have a no-detain policy and laws in the area do state you can detain a shoplifter.  So he did not break any policies or laws in doing what he did.  It was still unsafe and caused a scene in the store though which is not good for public image.  Should they write a policy after this incident?  Most certainly.  
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Male 4,362
waldo863 Don't know anything about any broken wine boxes. Where are you getting that info?
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