It shouldn”t be this hard to cancel your service.
From the canceler:
So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep”s repeated question — it was clear the only sufficient answer was “Okay, please don”t disconnect our service after all.”).
Just from listening to this I wanted to go punch a Comcast employee, and I don”t even have their service.
Just listening to this is infuriating. It makes me want to hurt people.