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Date: 01/24/13 02:39 PM

39 Responses to Houston Waiter Refuses To Serve Dickhead Customer

  1. Profile photo of fancylad
    fancylad Male 30-39
    18942 posts
    January 24, 2013 at 2:45 pm
    Link: Houston Waiter Refuses To Serve Dickhead Customer - Waiter, Michael Garcia, refused to serve a patron who mocked a kid with Downs Syndrome. Waiter 1, Ass 0.
  2. Profile photo of Vexys
    Vexys Male 18-29
    74 posts
    January 24, 2013 at 2:53 pm
    Good man!
  3. Profile photo of lukeforv123
    lukeforv123 Male 18-29
    1058 posts
    January 24, 2013 at 3:02 pm
    You ask me the customers never right. Whoever said they are is an non-nice individual.
  4. Profile photo of bophus
    bophus Male 30-39
    474 posts
    January 24, 2013 at 3:20 pm
    i learned a long time ago that the customer is not always right, but they are always the customer. in this case though, that customer can go be a customer somewhere else.
  5. Profile photo of freddyferret
    freddyferret Male 40-49
    11741 posts
    January 24, 2013 at 3:22 pm
    I feel sorry for the family of the dickhead. He needs a major asswhipping and he needs to have his kids taken away so they don`t grow up to be idiots.
  6. Profile photo of tedgp
    tedgp Male 30-39
    3287 posts
    January 24, 2013 at 3:23 pm
    Only bad businesses use the phrase "the customer is always right"
  7. Profile photo of Grendel
    Grendel Male 40-49
    6267 posts
    January 24, 2013 at 3:36 pm
    Good for him.

    Took me just a few minutes to realize the customer is not always right. Sometimes the customer is an asswipe.

    So I learned early I was not cut out for customer relations.
  8. Profile photo of McThstlpnts
    McThstlpnts Female 18-29
    1540 posts
    January 24, 2013 at 3:52 pm
    I`m glad the restaurants owners backed him up!
  9. Profile photo of Gerry1of1
    Gerry1of1 Male 50-59
    36860 posts
    January 24, 2013 at 4:26 pm

    If the guy did not say anything loud enough to offend the other customers, then it`s the waiters job to shut up and serve the damn food. Not make judgement calls on the customers.

    If the douchbag customer had caused a disturbance I`d understand, but he didn`t.

    Jerk customer, meet Jerk waiter.
  10. Profile photo of lauriloo
    lauriloo Female 40-49
    1803 posts
    January 24, 2013 at 5:04 pm
    Maybe people would be less nasty if they were called out on it more. Or at least keep their nastiness to themselves, where it belongs and eats them alive.
  11. Profile photo of carmium
    carmium Female 50-59
    6381 posts
    January 24, 2013 at 7:14 pm
    We aren`t told if the kid was being loud and disruptive - and some Downs kids can be - so I wouldn`t presume to call the clients intolerant for that. Moving is better than saying something offensive to the parents. But once you`ve done that, you don`t have to go mouthing off in earshot of passers-by; that`s making a point of what you did.
  12. Profile photo of SarahofBorg
    SarahofBorg Female 18-29
    3564 posts
    January 24, 2013 at 7:21 pm
    They really aren`t describing the situation well. How do we know the kid wasn`t screaming and crying the whole time and the family that moved were just annoyed by him? Granted they said something pretty damn cruel, but instead of passing judgement on them I`d rather they had a chance to explain themselves. You can`t create tolerance without understanding.
  13. Profile photo of Hawkeye1974
    Hawkeye1974 Male 30-39
    49 posts
    January 24, 2013 at 7:25 pm
    "If the guy did not say anything loud enough to offend the other customers, then it`s the waiters job to shut up and serve the damn food. Not make judgement calls on the customers."

    It is up to the waiter`s discretion to serve them. In almost every restaurant I have been in, there is usually a sign that states “We Reserve the Right to Refuse Service to Anyone”. It is within their rights as a business to refuse service. The only way it would be against the law would be if he refused to serve them on the basis of age, color, religion, or natural origin.
  14. Profile photo of Grayo
    Grayo Male 18-29
    11 posts
    January 24, 2013 at 7:33 pm
    Like everyone is saying, we are missing some informations here I think. Anyways... Making a news story with that? Useless. Attention getter alert IMO
  15. Profile photo of Runemang
    Runemang Male 30-39
    2676 posts
    January 24, 2013 at 7:39 pm
    Good for him!
  16. Profile photo of lt633c
    lt633c Male 50-59
    143 posts
    January 24, 2013 at 8:24 pm
    Awesome !
  17. Profile photo of HalfPintRoo
    HalfPintRoo Female 18-29
    2765 posts
    January 24, 2013 at 9:14 pm
    damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended...
  18. Profile photo of HalfPintRoo
    HalfPintRoo Female 18-29
    2765 posts
    January 24, 2013 at 9:15 pm
    I should add--- that is assuming I was talking amongst the people I was with and not at costumers or waiters
  19. Profile photo of Musuko42
    Musuko42 Male 18-29
    2850 posts
    January 25, 2013 at 4:28 am
    @HalfPintRoo

    "damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended..."

    Do you often mock people with disabilities?

    If not, stop worrying.
  20. Profile photo of Grendel
    Grendel Male 40-49
    6267 posts
    January 25, 2013 at 5:29 am
    SarahofBorg-"You can`t create tolerance without understanding."

    If they rude customers don`t understand after that, they never will.

    Gerry1of1-"it`s the waiters job to shut up and serve the damn food."

    Servers can reserve the right to serve who they want. The owner then has the right of supporting them or firing them.
  21. Profile photo of Nihilism
    Nihilism Male 50-59
    32 posts
    January 25, 2013 at 6:00 am
    "damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended..."

    Of course you have to watch what you say. Freedom of Speech doesn`t imply any freedom of consequences from your actions or opinions. You may be able to say anything you want but others are entitled to judge you based on what you say.
  22. Profile photo of Zeegrr60
    Zeegrr60 Male 40-49
    2106 posts
    January 25, 2013 at 7:39 am
    Waiter did good.
  23. Profile photo of pompousass7
    pompousass7 Male 40-49
    259 posts
    January 25, 2013 at 9:17 am
    so gerry..if the table beside you said..can we move...fags should eat by the back door where they spend most of their time anyway..you wouldn`t want the waiter to stand up for your rights?
  24. Profile photo of LordJim
    LordJim Male 60-69
    7068 posts
    January 25, 2013 at 9:46 am
    Well done that man.

    Gerry, just because someone is a waiter that does not make them your vassal or bond-servant. He was perfectly within his rights. Of course he loses a customer and takes the risk of losing his job but that`s his call.

    I teach kids with special needs and often take them out to eat - learning how to use a modest but decent restaurant is an important skill. Staff have always been delightful and put in extra effort. More than once they have returned the tip and asked for it to go towards something for the kids. Obviously this waiter felt protective towards the lad and did the right thing.
  25. Profile photo of McGovern1981
    McGovern1981 Male 30-39
    14268 posts
    January 25, 2013 at 10:14 am
    Shouldve served him and had the family take turns doing things to his food :-)
  26. Profile photo of McGovern1981
    McGovern1981 Male 30-39
    14268 posts
    January 25, 2013 at 10:20 am
    I worked as a waiter at an uppity establishment and one night a couple had a reservation they had to wait for. They decided to take it out on the hostess so badly that they made her cry. when the manager saw this he went up to them and said you no longer have a reservation here and told them to leave. In a private bussiness you have the right to refuse a customer being out of line.... well if you`re the owner or if the owner agrees with you.
  27. Profile photo of djwajda
    djwajda Male 40-49
    885 posts
    January 25, 2013 at 12:43 pm
    I applaud this waiter and wish I lived clos enough to Houston to thank him personally.

    I have a special needs daughter. Restaurant visits for my family at times can be hard. We do our best to keep things from bothering other patrons but sometimes things happen.

    The children themselves do not ask for this to happen to them. They cannot help that they are prone to loud outbursts or something along those lines. I`ve been given dirty looks and even been told to "shut that kid up".

    I`m sure people like @Gerry1of1 have never had to experience what parents like myself endure on a daily basis so I generally take comments like his for what they`re worth.

    At the end of the day it pleases me to know there are people like this particular waiter who are worried about more than just their tip.
  28. Profile photo of PTPete
    PTPete Female 30-39
    1236 posts
    January 25, 2013 at 9:44 pm
    If it is an upscale restaurant where we will be dropping some serious money--I do not want to be near any kid of any kind. Any place else, well, you take your chances. This kind of rudeness, though, is completely unacceptable. I waited tables throughout college & I was lucky enough to work for people who valued good manners, but, also, light hearts. people need to lighten the f*ck up sometimes.
  29. Profile photo of frnttrndy
    frnttrndy Male 50-59
    49 posts
    January 26, 2013 at 6:46 am
    Good Job
  30. Profile photo of maggierose78
    maggierose78 Female 18-29
    688 posts
    January 26, 2013 at 9:17 am
    My sister was Down Syndrome, she passed away in 2006. I know how society treats these individuals, and I say "brava" to that waiter.
  31. Profile photo of FAKEBACON
    FAKEBACON Male 18-29
    586 posts
    January 26, 2013 at 11:06 am
    @ptpete clearly you have no soul :D
  32. Profile photo of FAKEBACON
    FAKEBACON Male 18-29
    586 posts
    January 26, 2013 at 11:11 am
    I`m surprised at how many IAB`ers are on the rude customers side... jackasses.
  33. Profile photo of Draculya
    Draculya Male 40-49
    14654 posts
    January 27, 2013 at 2:54 am
    For me, it depends on how the kid was behaving. If he was just a regular downs kid, then no worries. If he was flinging scat, then I`d have moved and had the same thoughts.
  34. Profile photo of ForSquirel
    ForSquirel Male 30-39
    2195 posts
    January 27, 2013 at 9:18 am
    faith in humanity slightly restored, at least until tomorrow when someone does some stupid ass poo and becomes famous for it.
  35. Profile photo of Grendel
    Grendel Male 40-49
    6267 posts
    January 27, 2013 at 12:11 pm
    Draculya-"it depends on how the kid was behaving"

    I agree, it has nothing to do with dissability.

    I cancelled an order and walked out of a restaurant once because a 5 year old (with no appearant problem) decided go into one continuous scream at the top of her lungs, and her parents thought the appropriate way to handle it was to ignore it.

    The restaurant was in a mall, and we could still hear the child screaming from 200 feet away.

    At least 5 groups of people either walked out without eating, or turned around before even going in.

    First, the parents should have disciplined and/or removed the child.

    Secon, the parents deserved an asswipin for being horrible parents.
  36. Profile photo of Gerry1of1
    Gerry1of1 Male 50-59
    36860 posts
    January 27, 2013 at 4:42 pm

    "It is up to the waiter`s discretion to serve them. "
    So if a waiter doesn`t like what you say, even if no one around you is offended, he can throw you out.

    Suppose he doesn`t like your pro-Obama button? Or pro-Romney tshirt? What if he doesn`t like your religious referance? No, if you haven`t bothered the other customers the waiter is there to serve food. If he wants to be a judge of society let him become a judge or preacher or politician.
  37. Profile photo of Grendel
    Grendel Male 40-49
    6267 posts
    January 28, 2013 at 7:55 am
    Gerry1of1-"So if a waiter doesn`t like what you say, even if no one around you is offended, he can throw you out."

    That`s not what happened here. The waiter refused to serve them. The rude asswipes decided to leave rather than ask for another server.

    The OWNER can throw them out. Every single server can refuse to server them.

    Gerry1of1-"Suppose he doesn`t like your pro-Obama button?"

    He can opt not to serve you.

    Gerry1of1-"Or pro-Romney tshirt?"

    He can opt not to serve you.

    Gerry1of1-"No, if you haven`t bothered the other customers the waiter is there to serve food."

    Hey, he bothered the server. That`s enough.

    It`s a JOB. Not indentured servitude. He can refuse to serve you for any reason whatsoever. But, if he does it for arbitrarty reasons, he will lose his job.

    In this case, the owner backed him up. Rightly so.
  38. Profile photo of Grendel
    Grendel Male 40-49
    6267 posts
    January 28, 2013 at 7:57 am
    @Gerry1of1

    Clue: If you`re a non-nice individual, you tend to get non-nice responses.

    I`ve never agreed with the proposition that `the customer is always right`.

    Sometimes the customer is an asswipe, and should be treated accordingly.

    Of course, my tendency to treat them accordingly is the reason I don`t have a job where I deal with the public. 98% of customers are either great or tolerable.

    Dealing with the other 2% just wasn`t worth it.
  39. Profile photo of blackcatseye
    blackcatseye Female 30-39
    685 posts
    January 28, 2013 at 8:33 pm
    Way to go for the waiter and the restaurant. It looks like a swanky Italian, which in my experience means they are really nice people. I used to take my kid outside when he played up and ask him if he wanted to go home or sit with the grown ups and he always calmed down, from the age of 1 I could take him anywhere. Just a tip for any new parents. All kids play up, special needs or not but you don`t do that.

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