Houston Waiter Refuses To Serve Dickhead Customer

Submitted by: fancylad 4 years ago in

Waiter, Michael Garcia, refused to serve a patron who mocked a kid with Downs Syndrome. Waiter 1, Ass 0.
There are 39 comments:
Female 685
Way to go for the waiter and the restaurant. It looks like a swanky Italian, which in my experience means they are really nice people. I used to take my kid outside when he played up and ask him if he wanted to go home or sit with the grown ups and he always calmed down, from the age of 1 I could take him anywhere. Just a tip for any new parents. All kids play up, special needs or not but you don`t do that.
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Male 8,538
@Gerry1of1

Clue: If you`re a non-nice individual, you tend to get non-nice responses.

I`ve never agreed with the proposition that `the customer is always right`.

Sometimes the customer is an asswipe, and should be treated accordingly.

Of course, my tendency to treat them accordingly is the reason I don`t have a job where I deal with the public. 98% of customers are either great or tolerable.

Dealing with the other 2% just wasn`t worth it.
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Male 8,538
Gerry1of1-"So if a waiter doesn`t like what you say, even if no one around you is offended, he can throw you out."

That`s not what happened here. The waiter refused to serve them. The rude asswipes decided to leave rather than ask for another server.

The OWNER can throw them out. Every single server can refuse to server them.

Gerry1of1-"Suppose he doesn`t like your pro-Obama button?"

He can opt not to serve you.

Gerry1of1-"Or pro-Romney tshirt?"

He can opt not to serve you.

Gerry1of1-"No, if you haven`t bothered the other customers the waiter is there to serve food."

Hey, he bothered the server. That`s enough.

It`s a JOB. Not indentured servitude. He can refuse to serve you for any reason whatsoever. But, if he does it for arbitrarty reasons, he will lose his job.

In this case, the owner backed him up. Rightly so.
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Male 39,913

[quote]"It is up to the waiter`s discretion to serve them. " [/quote]
So if a waiter doesn`t like what you say, even if no one around you is offended, he can throw you out.

Suppose he doesn`t like your pro-Obama button? Or pro-Romney tshirt? What if he doesn`t like your religious referance? No, if you haven`t bothered the other customers the waiter is there to serve food. If he wants to be a judge of society let him become a judge or preacher or politician.
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Male 8,538
Draculya-"it depends on how the kid was behaving"

I agree, it has nothing to do with dissability.

I cancelled an order and walked out of a restaurant once because a 5 year old (with no appearant problem) decided go into one continuous scream at the top of her lungs, and her parents thought the appropriate way to handle it was to ignore it.

The restaurant was in a mall, and we could still hear the child screaming from 200 feet away.

At least 5 groups of people either walked out without eating, or turned around before even going in.

First, the parents should have disciplined and/or removed the child.

Secon, the parents deserved an asswipin for being horrible parents.
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Male 2,389
faith in humanity slightly restored, at least until tomorrow when someone does some stupid ass poo and becomes famous for it.
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Male 15,261
For me, it depends on how the kid was behaving. If he was just a regular downs kid, then no worries. If he was flinging scat, then I`d have moved and had the same thoughts.
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Male 586
I`m surprised at how many IAB`ers are on the rude customers side... jackasses.
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Male 586
@ptpete clearly you have no soul :D
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Female 688
My sister was Down Syndrome, she passed away in 2006. I know how society treats these individuals, and I say "brava" to that waiter.
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Male 49
Good Job
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Female 1,236
If it is an upscale restaurant where we will be dropping some serious money--I do not want to be near any kid of any kind. Any place else, well, you take your chances. This kind of rudeness, though, is completely unacceptable. I waited tables throughout college & I was lucky enough to work for people who valued good manners, but, also, light hearts. people need to lighten the f*ck up sometimes.
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Male 883
I applaud this waiter and wish I lived clos enough to Houston to thank him personally.

I have a special needs daughter. Restaurant visits for my family at times can be hard. We do our best to keep things from bothering other patrons but sometimes things happen.

The children themselves do not ask for this to happen to them. They cannot help that they are prone to loud outbursts or something along those lines. I`ve been given dirty looks and even been told to "shut that kid up".

I`m sure people like @Gerry1of1 have never had to experience what parents like myself endure on a daily basis so I generally take comments like his for what they`re worth.

At the end of the day it pleases me to know there are people like this particular waiter who are worried about more than just their tip.
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Male 14,331
I worked as a waiter at an uppity establishment and one night a couple had a reservation they had to wait for. They decided to take it out on the hostess so badly that they made her cry. when the manager saw this he went up to them and said you no longer have a reservation here and told them to leave. In a private bussiness you have the right to refuse a customer being out of line.... well if you`re the owner or if the owner agrees with you.
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Male 14,331
Shouldve served him and had the family take turns doing things to his food :-)
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Male 7,123
Well done that man.

Gerry, just because someone is a waiter that does not make them your vassal or bond-servant. He was perfectly within his rights. Of course he loses a customer and takes the risk of losing his job but that`s his call.

I teach kids with special needs and often take them out to eat - learning how to use a modest but decent restaurant is an important skill. Staff have always been delightful and put in extra effort. More than once they have returned the tip and asked for it to go towards something for the kids. Obviously this waiter felt protective towards the lad and did the right thing.
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Male 259
so gerry..if the table beside you said..can we move...fags should eat by the back door where they spend most of their time anyway..you wouldn`t want the waiter to stand up for your rights?
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Male 2,216
Waiter did good.
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Male 34
"damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended..."

Of course you have to watch what you say. Freedom of Speech doesn`t imply any freedom of consequences from your actions or opinions. You may be able to say anything you want but others are entitled to judge you based on what you say.
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Male 8,538
SarahofBorg-"You can`t create tolerance without understanding."

If they rude customers don`t understand after that, they never will.

Gerry1of1-"it`s the waiters job to shut up and serve the damn food."

Servers can reserve the right to serve who they want. The owner then has the right of supporting them or firing them.
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Male 2,850
@HalfPintRoo

"damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended..."

Do you often mock people with disabilities?

If not, stop worrying.
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Female 2,761
I should add--- that is assuming I was talking amongst the people I was with and not at costumers or waiters
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Female 2,761
damn, I have to watch out what I say at restaurants now or I might not be served if the waiter is offended...
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Male 143
Awesome !
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Male 2,675
Good for him!
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Male 11
Like everyone is saying, we are missing some informations here I think. Anyways... Making a news story with that? Useless. Attention getter alert IMO
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Male 49
"If the guy did not say anything loud enough to offend the other customers, then it`s the waiters job to shut up and serve the damn food. Not make judgement calls on the customers."

It is up to the waiter`s discretion to serve them. In almost every restaurant I have been in, there is usually a sign that states “We Reserve the Right to Refuse Service to Anyone”. It is within their rights as a business to refuse service. The only way it would be against the law would be if he refused to serve them on the basis of age, color, religion, or natural origin.
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Female 3,562
They really aren`t describing the situation well. How do we know the kid wasn`t screaming and crying the whole time and the family that moved were just annoyed by him? Granted they said something pretty damn cruel, but instead of passing judgement on them I`d rather they had a chance to explain themselves. You can`t create tolerance without understanding.
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Female 6,381
We aren`t told if the kid was being loud and disruptive - and some Downs kids can be - so I wouldn`t presume to call the clients intolerant for that. Moving is better than saying something offensive to the parents. But once you`ve done that, you don`t have to go mouthing off in earshot of passers-by; that`s making a point of what you did.
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Female 1,803
Maybe people would be less nasty if they were called out on it more. Or at least keep their nastiness to themselves, where it belongs and eats them alive.
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Male 39,913

If the guy did not say anything loud enough to offend the other customers, then it`s the waiters job to shut up and serve the damn food. Not make judgement calls on the customers.

If the douchbag customer had caused a disturbance I`d understand, but he didn`t.

Jerk customer, meet Jerk waiter.
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Female 1,539
I`m glad the restaurants owners backed him up!
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Male 8,538
Good for him.

Took me just a few minutes to realize the customer is not always right. Sometimes the customer is an asswipe.

So I learned early I was not cut out for customer relations.
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Male 3,285
Only bad businesses use the phrase "the customer is always right"
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Male 11,739
I feel sorry for the family of the dickhead. He needs a major asswhipping and he needs to have his kids taken away so they don`t grow up to be idiots.
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Male 497
i learned a long time ago that the customer is not always right, but they are always the customer. in this case though, that customer can go be a customer somewhere else.
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Male 1,071
You ask me the customers never right. Whoever said they are is an non-nice individual.
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Male 74
Good man!
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Male 20,909
Link: Houston Waiter Refuses To Serve Dickhead Customer [Rate Link] - Waiter, Michael Garcia, refused to serve a patron who mocked a kid with Downs Syndrome. Waiter 1, Ass 0.
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