Rockin' in the free world since 2005.

[Total: 74    Average: 3.8/5]
99 Comments - View/Add
Hits: 52489
Rating: 3.8
Category: Funny
Date: 09/02/10 05:03 PM

99 Responses to How To Speak To A Phone Representative [Pic]

  1. Profile photo of fancylad
    fancylad Male 30-39
    18499 posts
    September 2, 2010 at 5:04 pm
    Link: How To Speak To A Phone Representative - Follow this sage advice and save countless house on the phone.
  2. Profile photo of Smokeylove11
    Smokeylove11 Female 13-17
    290 posts
    September 2, 2010 at 5:07 pm
    Phew, good thing for this. I saved hundreds of houses on the phone! ;)
  3. Profile photo of techgeek07
    techgeek07 Male 30-39
    2594 posts
    September 2, 2010 at 5:11 pm
    I hate it when my house is on my phone
  4. Profile photo of Batmanners
    Batmanners Male 18-29
    4007 posts
    September 2, 2010 at 5:13 pm
    Unfortunately, this is very biased.

    I usually act nice, and then they give me more and more of their typical BS and in the end I get effed and I start yelling.
  5. Profile photo of haveheart
    haveheart Female 18-29
    407 posts
    September 2, 2010 at 5:14 pm
    f.uck that.
  6. Profile photo of bowlinguy
    bowlinguy Male 13-17
    126 posts
    September 2, 2010 at 5:15 pm
    im the nice guy while on the phone for the first ten minutes, after that, and the fact that i can`t understand what the person is saying, i become the angry guy...
  7. Profile photo of videogamer
    videogamer Male 18-29
    3016 posts
    September 2, 2010 at 5:15 pm
    I was hoping there`d be some sort of punchline.

    I was very disappointed.

    Also:



    Think of all the House you could save!
  8. Profile photo of han5nah
    han5nah Female 13-17
    735 posts
    September 2, 2010 at 5:16 pm
    ...i hate to troll, but i dont do it often, i just call it as i see it.

    NOT funny.
    NOT helpful.
    NOT good art.
    NOT entertaining.
    NOT worth my time.

    kthxbaiii!
  9. Profile photo of AtlasOtus
    AtlasOtus Male 18-29
    417 posts
    September 2, 2010 at 5:19 pm
    i do all the rights
  10. Profile photo of anymoose
    anymoose Male 18-29
    28 posts
    September 2, 2010 at 5:20 pm
    nice
  11. Profile photo of lustforScots
    lustforScots Female 40-49
    1 post
    September 2, 2010 at 5:21 pm
    just out riding his narwhal...
  12. Profile photo of IamBored29
    IamBored29 Male 18-29
    648 posts
    September 2, 2010 at 5:25 pm
    I never yell at the first person i talk to. I save that for the supervisors/managers.
  13. Profile photo of betardfooser
    betardfooser Male 30-39
    558 posts
    September 2, 2010 at 5:27 pm
    @ videogamer: ya beat me to it man, and well played at that...
  14. Profile photo of daisy822
    daisy822 Female 13-17
    1043 posts
    September 2, 2010 at 5:28 pm
    the oatmeal - talent - humor = this.
  15. Profile photo of Fatninja01
    Fatninja01 Male 30-39
    25406 posts
    September 2, 2010 at 5:32 pm
    Just remember, you can get further with honey then with lemons!
  16. Profile photo of Angilion
    Angilion Male 40-49
    12390 posts
    September 2, 2010 at 5:33 pm
    Good advice, more often than not. You catch more flies with honey than with vinegar.

    Although it`s bitterly frustrating when you`ve spent 5 minutes working your way through a menu, 5 more minutes on hold and then 5 more minutes being transferred around departments, none of whom can actually do anything. Expecially when you can barely understand the person on the other end and they can barely understand you because your language is their second language and you and they have extremely different accents.

    I make a habit of being nice to support staff on the phone, keeping in mind all the time that they have a crappy job and usually no authority to do anything, that the problem isn`t their fault and that they`ve probably had a dozen arseholes ranting at them so far that day. I see it as an opportunity to improve someone`s working day a little.
  17. Profile photo of Geogypsy
    Geogypsy Female 18-29
    2546 posts
    September 2, 2010 at 5:36 pm
    Mmm, why not use honey and lemons then splash a little gin on top, it`s the bees knees baby!

    (Also, I`ll have to bookmark this for referencing)
  18. Profile photo of Angilion
    Angilion Male 40-49
    12390 posts
    September 2, 2010 at 5:36 pm
    Out of interest, do any of you pay any attention to the person`s name? I don`t and I know that when I take phone calls at work hardly anyone cares what name I give or remembers it afterwards.
  19. Profile photo of peahprincess
    peahprincess Female 13-17
    137 posts
    September 2, 2010 at 5:40 pm
    stupid
  20. Profile photo of Batmanners
    Batmanners Male 18-29
    4007 posts
    September 2, 2010 at 5:49 pm
    "You catch more flies with honey than with vinegar.
    "

    Flies are attracted to poop and other decomposing matter. Bees are attracted to honey.

    You catch more flies with poop than with honey.

    Why would you want to catch flies in the first place? You can however, catch a LOT of ants with honey diluted in water (25%Honey/75%Water) and then poured near an ant colony...
  21. Profile photo of SarahofBorg
    SarahofBorg Female 18-29
    3564 posts
    September 2, 2010 at 5:52 pm
    I think most people call customer service mostly for stupid crap that they could figure out themselves with more than 5 minutes of effort. Often something is more obvious if you actually try to fix things yourself than relying on some one on the phone to have any ideas.
  22. Profile photo of greguire
    greguire Male 18-29
    85 posts
    September 2, 2010 at 5:56 pm
    i used to be a CSR and it blew donkey balls, i was always impressed when someone remembered my name and spoke to me in a civilized manner, usually the irate customers would ask for the supervisor right away and that just meant i got to sit by and listen in and get paid for doing nothing while the supervisor had to deal with the idiot who was most likely calling the wrong place.
  23. Profile photo of Angelmassb
    Angelmassb Male 18-29
    15511 posts
    September 2, 2010 at 5:57 pm
    Its soo tediously long and boring (And before anyone else says it: Thats what she said)
  24. Profile photo of idiotfilter
    idiotfilter Male 18-29
    3916 posts
    September 2, 2010 at 6:17 pm
    i mistook the word phone for house...don`t ask why....so when i saw no political anything...i was quite surprised...
  25. Profile photo of Fated
    Fated Female 30-39
    51 posts
    September 2, 2010 at 6:22 pm
    Polite behaviour is sadly going the way of the dodo in modern society. A regrettable loss to be sure.
  26. Profile photo of yudontn0me
    yudontn0me Male 18-29
    845 posts
    September 2, 2010 at 6:28 pm
    i call bullpoo. ive been nice to representatives, and theyve done nothing for me. and ive been an ass, and gotten what i want.
  27. Profile photo of rakoonhat
    rakoonhat Female 30-39
    654 posts
    September 2, 2010 at 6:36 pm
    indeed. people have no patience, manners, or common sense anymore
  28. Profile photo of dynamites111
    dynamites111 Male 18-29
    76 posts
    September 2, 2010 at 6:41 pm
    The "wrong way" gets what you want though. What are the advantages to doing it the "right way"?
  29. Profile photo of sbeelz
    sbeelz Male 30-39
    2868 posts
    September 2, 2010 at 6:50 pm
    Awesome. However- I have seen a friend get his money back from a pawn shop that had a no refunds policy by acting rude and threatening. There`s really no other way he would have got his money back- the guy appeased him because he wanted to end the confrontation and get him out of the store. Not my style at all- I was kind of embarrassed to be there to be honest- but he got results.
  30. Profile photo of xKiesix
    xKiesix Female 18-29
    448 posts
    September 2, 2010 at 6:55 pm
    I once had the representative for my television`s company yell at me. I was really nice, I just had no idea where to find my model number. Rather than tell me where to look he kept shouting at me and then put me on hold for 5 minutes. I ended up hanging up and calling Best Buy and they figured out my problem in 5 minutes.
  31. Profile photo of Nocciolina
    Nocciolina Female 18-29
    1623 posts
    September 2, 2010 at 7:02 pm
    Meh, I`ve seen my mom acting in a way between the right and the wrong way, works everytime
  32. Profile photo of YoungOola
    YoungOola Male 13-17
    325 posts
    September 2, 2010 at 7:51 pm
    I could save countless house. Good deal to me.
  33. Profile photo of Xerasia
    Xerasia Female 18-29
    1181 posts
    September 2, 2010 at 7:55 pm
    i always start out the "right" way, and sometimes have had to go the "wrong" way in order to get the problem solved to my satisfaction. you just have to make sure not to swear or yell, `cause that way they`re usually allowed to disconnect the call.
  34. Profile photo of Inter237
    Inter237 Male 18-29
    2441 posts
    September 2, 2010 at 8:05 pm
    Hmm I think both work in certain cases
  35. Profile photo of Justeazy
    Justeazy Male 18-29
    137 posts
    September 2, 2010 at 8:06 pm
    That last picture made me hungry for breakfast!
  36. Profile photo of britt566
    britt566 Female 18-29
    2291 posts
    September 2, 2010 at 8:13 pm
    It would have been sooo much funnier if they left out the words
  37. Profile photo of aprilkayyy
    aprilkayyy Female 18-29
    34 posts
    September 2, 2010 at 8:22 pm
    Yeah this is pretty spot on.
  38. Profile photo of mmill928
    mmill928 Female 18-29
    275 posts
    September 2, 2010 at 8:41 pm
    The advice is right on, and the riding of narwhals is awesome.
  39. Profile photo of coedog
    coedog Male 30-39
    256 posts
    September 2, 2010 at 9:22 pm
    I`ve always had very positive interactions with customer service representatives because I`ve always treated them with respect and always admitted my share of any error, such as being late on a payment or misunderstanding a certain policy. By being honest and genial, I`ve never gotten less than 100% satisfaction from the other end. This comic is spot on.
  40. Profile photo of anjetea
    anjetea Female 18-29
    17 posts
    September 2, 2010 at 9:30 pm
    Speaking from a couple years of call center work, it`s a lot easier to come to a resolution if the person poses their views and expectations in a civilized manner. You already sound crazy for calling a satellite tv company for not being able to find the input for your Xbox; don`t make the rep try to figure out how to make you happy when you can`t change the channel, too. In this example, telling us you want a technician will give us the chance to explain that a dish tech won`t know how to fix a Sony TV. Worst case scenario, switch to butthole mode if rationality doesn`t work. I know I would make it a mission not to reward childish behavior. Oh, and an extra tip: babbling for the fist few minutes of the call is a huge indication that you have something to hide, so we`ll use the time to look at previous notes on the account for incriminating evidence.
  41. Profile photo of Ryan22158
    Ryan22158 Male 18-29
    418 posts
    September 2, 2010 at 9:34 pm
    Narwhals, narwhals....... that song is stuck in my head now XD
  42. Profile photo of kribbe
    kribbe Male 18-29
    2006 posts
    September 2, 2010 at 10:06 pm
    sage? bubble porn? what`s happening? are we turning into another 4chan?
  43. Profile photo of GuardinGnome
    GuardinGnome Male 18-29
    2893 posts
    September 2, 2010 at 10:41 pm
    Is there any way I could become more bored?
    I don`t think so.
  44. Profile photo of OmgZelda
    OmgZelda Female 18-29
    1593 posts
    September 2, 2010 at 10:42 pm
    I want to save countless house on the phone. Tell me how!
  45. Profile photo of Djer
    Djer Male 18-29
    842 posts
    September 2, 2010 at 11:01 pm
    3rd from bottom; It should be "WITH WHOM am I speaking?"
  46. Profile photo of Buck176
    Buck176 Male 30-39
    379 posts
    September 2, 2010 at 11:08 pm
    How about polite but stern. Know what you want and don`t accept anything else. Don`t expect a full refund on your bill if you can`t change the input on your T.V. Remember, the rep is trained to get you to accept the solution that creates the least amount of work for them. If it isn`t right, don`t accept it.
  47. Profile photo of CmdrBittles
    CmdrBittles Female 18-29
    1173 posts
    September 2, 2010 at 11:28 pm
    I agree with pretty much all of these. When I worked in call centres, if someone was rude to me, I`d either have the auto-dialer call them back every couple of hours, go silent until they thought I wasn`t there or listening until they hung up, "accidentally" disconnect the call or warn the supervisor by saying "this person is being incredibly rude and demanding, "don`t give them what they want". If they were polite to me, I would try and do everything I could to help them. If I couldn`t help then I`d offer the supervisor and let them (the sup.) know this person is super nice and needs help if possible.
  48. Profile photo of plahblah
    plahblah Female 18-29
    151 posts
    September 2, 2010 at 11:59 pm
    If this actually worked, I would never have problems with phone reps. I`m never rude on the phone, there`s no need, but I still get pooty service. Some companies just have terrible people working their support lines who don`t know what the hell they`re doing. More than once I`ve had to call twice because the first person wasn`t paying attention to me or just flat out lied to me about something, making me waste my time. I hate support lines, I could bitch about them all day.
  49. Profile photo of GRadde
    GRadde Male 18-29
    2556 posts
    September 3, 2010 at 12:09 am
    >CmdrBittles
    Exactly, I`ve been in the exact same position.

    Outright rudeness won`t solve no problem that politeness couldn`t! (With exceptions of course, everything has exceptions. Almost.)
  50. Profile photo of Majorchug
    Majorchug Male 18-29
    27 posts
    September 3, 2010 at 12:18 am
    I liked the oatmeal`s better xD
  51. Profile photo of OctoberRose
    OctoberRose Female 18-29
    61 posts
    September 3, 2010 at 12:22 am
    Sometimes my head bursts into a mushroom cloud too.
  52. Profile photo of tstyblucryns
    tstyblucryns Male 18-29
    496 posts
    September 3, 2010 at 12:31 am
    Not only do I appreciate this bc I am an operator and I`ve had some of the most annoying people who personally insult me when they don`t get their way, but also bc I just bought an as-is car that started craping out about 2 weeks after I bought it decided to be really nice and not pester the woman helping me (took them over three days) and she ended up getting the labor waived for me even though she said it wasn`t covered and prob wouldn`t be.

    goooood story
  53. Profile photo of aseirinn
    aseirinn Male 70 & Over
    877 posts
    September 3, 2010 at 1:33 am
    guy on the end of phone is same as you...eat his manager instead!
  54. Profile photo of xxPinkxx
    xxPinkxx Female 18-29
    3830 posts
    September 3, 2010 at 2:00 am
    Ive done all the right things, and all the wrong things. it depends on how incompitant the guy on the other end is. if he can barely speak english, for example, then im a B*tch.
    Why do they always put the people with such strong accents on the phone? so dumb.
  55. Profile photo of alikabul
    alikabul Male 18-29
    696 posts
    September 3, 2010 at 2:35 am
    /me snickers at pinks "incompitance" xD
  56. Profile photo of geek_kittie
    geek_kittie Female 30-39
    66 posts
    September 3, 2010 at 3:52 am
    It`s amazing what customers will say when they`re angry.
  57. Profile photo of trippyhippy9
    trippyhippy9 Male 18-29
    559 posts
    September 3, 2010 at 4:16 am
    Just calmly tell them what you need them to do. If they are unable to comply, just ask to talk to a supervisor. Repeat until you get what you want.
  58. Profile photo of tedgp
    tedgp Male 30-39
    3287 posts
    September 3, 2010 at 5:49 am
    "nd one was retarded. Nobody deals with the better business bureau. Theyre just a joke.
  59. Profile photo of GhettoNinja
    GhettoNinja Male 30-39
    886 posts
    September 3, 2010 at 5:55 am
    I find everything to be true in that post...unless of course you`re dealing with Verizon.


    In which case email me if you run out of expletives and names to call them.
  60. Profile photo of J_Action
    J_Action Male 18-29
    211 posts
    September 3, 2010 at 6:05 am
    i shall come down upon thee with the power of 1,000 suns!!!! i like that. also it`s really nice when people don`t lose their poo cause when they do, i just want to make their situation worse just cause they`re being a dick
  61. Profile photo of BoredFrank
    BoredFrank Male 40-49
    2197 posts
    September 3, 2010 at 6:22 am
    Remind them that once the invasion fleet arrives, *you* will decide the fate of all humanity, whether it be survival as a slave or immediate dispatch to the Zorlothian Grinding Machines.
  62. Profile photo of Penelopi
    Penelopi Female 18-29
    85 posts
    September 3, 2010 at 6:38 am
    @Lincc267 I`m reporting you to the better business bureau AND the cyber police. I back-traced it, beeyotch.
  63. Profile photo of meepmaker
    meepmaker Male 30-39
    6694 posts
    September 3, 2010 at 7:16 am
    Never lose your temper. Everyone has to have a job.
  64. Profile photo of xxamsey
    xxamsey Female 18-29
    858 posts
    September 3, 2010 at 7:40 am
    I dunno, when it comes to dealing with phone companies I find the more I swear the more I can get away with.
  65. Profile photo of mitha
    mitha Male 18-29
    269 posts
    September 3, 2010 at 7:47 am
    that dude is riding a narwhal. He is right.
  66. Profile photo of riotDX
    riotDX Male 18-29
    600 posts
    September 3, 2010 at 7:59 am
    The problem is that when you speak to somebody on the phone at one of these companies, you`re not dealing with intelligent life
  67. Profile photo of Nidonemo
    Nidonemo Male 18-29
    9311 posts
    September 3, 2010 at 8:05 am
    YES! A guide to actually being cordial! Finally! :D Hope for the planet!
  68. Profile photo of megavidiot
    megavidiot Male 30-39
    901 posts
    September 3, 2010 at 8:11 am
    They usually don`t understsnd what I`m saying anyway, whether I`m nice or mean. I just trynot to phone at night, during the day you can usually get to someone who isn`t ESL.
  69. Profile photo of neutrino
    neutrino Male 30-39
    10 posts
    September 3, 2010 at 9:11 am
    Mr. Peanut seems very polite on the phone.
  70. Profile photo of FriskyRonnie
    FriskyRonnie Female 18-29
    199 posts
    September 3, 2010 at 9:29 am
    woah

    I hate how this is `drawn` so much that I can`t finish it
  71. Profile photo of simim23
    simim23 Female 18-29
    1429 posts
    September 3, 2010 at 9:33 am
    "YES! A guide to actually being cordial! Finally! :D Hope for the planet!"

    Not only is it a good idea to be cordial so they won`t get pissed and drat with you, but it also conveys that you are in complete control of the situation and that they can`t actually screw you over.
  72. Profile photo of Jaedon
    Jaedon Male 18-29
    72 posts
    September 3, 2010 at 10:09 am
    If only the `right` way worked and the `wrong` way wasn`t so satisfying.
  73. Profile photo of Boomsie
    Boomsie Female 18-29
    252 posts
    September 3, 2010 at 11:33 am
    I work in customer service and as long as you are polite and generally quite nice, we always work out how to get you what you want. sometimes it`s just not possible, but it`s more likely we`ll bend the rules if you`re friendly :)
  74. Profile photo of Mechi
    Mechi Male 18-29
    133 posts
    September 3, 2010 at 12:06 pm
    god bless you wrong.
  75. Profile photo of RoboPatton
    RoboPatton Male 30-39
    2424 posts
    September 3, 2010 at 1:13 pm
    Do the people in India really know the difference? Really?
  76. Profile photo of IssaTheFiend
    IssaTheFiend Female 18-29
    2354 posts
    September 3, 2010 at 1:32 pm
    I`ve worked at call centers before so I just try not to be an a sshole when I call.
  77. Profile photo of Tiredofnicks
    Tiredofnicks Male 30-39
    5101 posts
    September 3, 2010 at 2:10 pm
    RoboPatton: You win the Daily Racist Remark Award! Congratulations!
  78. Profile photo of WizardofCOR
    WizardofCOR Male 40-49
    155 posts
    September 3, 2010 at 3:02 pm
    An old TechSupport addage: Sugar wins over salt any day.
    While the "olde English style" verbage shown here is a bit o`er the top, being polite and respectful is certainly key to a successful experience.
    Unfortunately most callers tend to unleash their frustrations upon the reps, and think of them as adversaries rather than teammates.
    The best reps are the ones who can successfully convince the caller that they are on their side.

    Good message in this one.
  79. Profile photo of Dogboy76
    Dogboy76 Male 30-39
    156 posts
    September 3, 2010 at 3:13 pm
    A tip: You`re more likely to get what you want and more if you explain yourself and get the phone monkey on your side. Act like a **** and they have the power to make your experience hell.
  80. Profile photo of Angilion
    Angilion Male 40-49
    12390 posts
    September 3, 2010 at 5:24 pm
    Why do they always put the people with such strong accents on the phone? so dumb.

    It puts people off calling.

    Companies don`t want to provide free support to customers at all. The more customers who are put off, the better it is for the company. They already have your money - why would they want to spend their money helping you?

    If you phone up a sales line, you almost always get better service than you do on a free customer support line. On the sales line, the business is dealing with people who probably want to buy something.
  81. Profile photo of Angilion
    Angilion Male 40-49
    12390 posts
    September 3, 2010 at 5:35 pm
    It`s not just over the phone, either. I work in a gambling club. Although my job is technical (I maintain and repair machines), it`s mostly customer service. How a customer with a problem treats me will have an effect on how their complaint is handled. If they`re an arse, I`ll be polite and follow the rules to the letter...which usually won`t help them much. Lots of rules in gambling. Problem with a machine? Well, it has to be logged as a dispute and the machine examined by an engineer...no, they`re not onsite, they`re mobile. They might arrive in an hour. You`re welcome to wait. Although they might not arrive until tomorrow. Sorry, there`s nothing I can do. My hands are tied.
  82. Profile photo of mcmad_0021
    mcmad_0021 Female 13-17
    93 posts
    September 3, 2010 at 5:56 pm
    i read the fancy guy pictures with a brtish accent
  83. Profile photo of Sinclair
    Sinclair Male 30-39
    269 posts
    September 3, 2010 at 6:44 pm
    "save countless house", I dont get it
  84. Profile photo of Kiwigirl2
    Kiwigirl2 Female 30-39
    1048 posts
    September 3, 2010 at 7:11 pm
    Best tip I heard was to talk to them like a child, tried it once and got the fastest resolution in the history of customer support. She got tired of me talking in my happy voice! (think Disney kids show presenter!)
  85. Profile photo of Steelgrid
    Steelgrid Male 30-39
    2700 posts
    September 3, 2010 at 7:28 pm
    "Why do they always put the people with such strong accents on the phone? so dumb."

    Another good (or bad) reason for this is that the people with the accents cannot actually speak english. if you try to hold a conversation with them or explain to them the problem WITHOUT them asking YOU each step, they have no idea what you are saying. These people are reading off of a list, going down the list until your problem is resolved or they are forced to route the damn call back to the coutry it is coming from. This is EXCEDINGLY annoying. More than a few times i would get ahold of someone. Explain to them my situation and what I have already tried. Then as they run down the stupid list they ask you the same damn question you have already answered.
  86. Profile photo of Brian 61316
    Brian 61316 Male 18-29
    741 posts
    September 3, 2010 at 9:14 pm
    "Why do they always put the people with such strong accents on the phone? so dumb."

    Another good (or bad) reason for this is that the people with the accents cannot actually speak english. if you try to hold a conversation with them or explain to them the problem WITHOUT them asking YOU each step, they have no idea what you are saying. These people are reading off of a list, going down the list until your problem is resolved or they are forced to route the damn call back to the coutry it is coming from. This is EXCEDINGLY annoying. More than a few times i would get ahold of someone. Explain to them my situation and what I have already tried. Then as they run down the stupid list they ask you the same damn question you have already answered."


    Summary: Because they are human algorithms
  87. Profile photo of JohnnyBoy50
    JohnnyBoy50 Male 13-17
    88 posts
    September 3, 2010 at 10:28 pm
    Imagine if we were all like that sophisticated pea-head thing.
  88. Profile photo of Hitaki318
    Hitaki318 Female 13-17
    193 posts
    September 4, 2010 at 1:12 am
    I`d love to quit wasting my house on the phone.
  89. Profile photo of korahn
    korahn Male 30-39
    1249 posts
    September 4, 2010 at 8:21 am
    If 85% of my daily calls were a little more like the "Right way" instead of the "wrong way," I might have stayed with the cell phone billing call center job.
  90. Profile photo of PTPete
    PTPete Female 30-39
    1236 posts
    September 4, 2010 at 11:32 am
    Nowadays narwhals and good manners are quite rare. Too bad too, because they help you navigate your way through day-to-day life SO much more efficiently--and so do good manners.
  91. Profile photo of xtreme_dude
    xtreme_dude Male 18-29
    1372 posts
    September 4, 2010 at 6:06 pm
    really bad oatmeal imitation.
  92. Profile photo of bordo
    bordo Male 50-59
    907 posts
    September 4, 2010 at 6:59 pm
    I`ve gotten a lot of breaks I wasn`t technically entitled to because I was nice and civil.
  93. Profile photo of twiztidkitty
    twiztidkitty Female 18-29
    56 posts
    September 5, 2010 at 2:55 pm
    After working in a few call centers, I make sure the first thing I do is say hello, use their name, and ask how their day is going. You`d be surprised how happy people are to answer that question!
  94. Profile photo of BunnyNaku
    BunnyNaku Female 18-29
    5224 posts
    September 6, 2010 at 4:48 am
    when youre doing things right you grow a moustache lmao
  95. Profile photo of kitw90
    kitw90 Female 18-29
    13 posts
    September 6, 2010 at 1:37 pm
    Man, i wish i had 1000 suns.
  96. Profile photo of snidwid
    snidwid Male 13-17
    117 posts
    September 8, 2010 at 8:47 pm
    Did anyone get hungry when they saw the bacon in the last one?
  97. Profile photo of asurazero
    asurazero Male 18-29
    185 posts
    September 20, 2010 at 12:48 pm
    you should probably choose a middle ground or they wont respect you....but name dropping the BBB usually helps
  98. Profile photo of Tiger86
    Tiger86 Male 18-29
    65 posts
    October 15, 2010 at 7:04 pm
    Many call centers are in India, where the low-paid employees with bad working conditions and no job security are even forced to lie about their own names and use American names, all the while pretending to have a cheerful attitude while dealing with customers who forget they`re talking to human beings.

    My bad experience was with Hewlett Packard, mostly by American call centers. Transferred from one section to the next, with each person taking my information without conveying it to the next, being put on hold during the transfers, and more than once ending up back where I started, not to mention that no one knows what section does what, or thinks that one section does something it doesn`t. I was transferred to an overseas shipping department only to be told that the section that transferred me was where I was supposed to go, and later on being told that there was no overseas shipping department. Only when I asked for a manager did the guy solve my problem by himself. Go figure.

Leave a Reply