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Google "Shirley Q. Liquor" for stereotypical hilarity.
If he was calling Apple, he probably would have gotten me. "Hi, thank you for calling Apple iPhone Tech support, my name is Kalyn; may I get your first name please?" :: pause :: "Could I have the serial number of the iPhone you`re calling in about today? Just go to Settings, then General, and then About, you should find it around halfway down."
Though, none of that is set in stone, we can pretty much say whatever we want, as long as we say iPhone support and ask for their name.
You`ve obviously never worked in Customer Service anywhere... there are thousands of real people waaaaaaay dumber than this out there! There was this one woman, we had 25% off an item, she said 4x25% is 100% so if she had 4 she should get them free! I tried to explain by having 4 items she was now talking a total of 400% and that she was still getting 25% of 400 off, but she was insistent cause "She knew math and we didn`t" :-)
I think we need to redefine "funny" to not include this...
Did he say confusimicated?