Computer Repair Undercover Investigation

Submitted by: davedog83 9 years ago in Tech
/media/26882_ComputerRepairUndercoverInvestigation.flv
Hopefully you"ll never have to take your computer in for repairs.
There are 76 comments:
Male 690
lol gotta google computer problems
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Male 27
"X said that the tachie didn`t follow prociures"

is it me or do they use this excuse all the time when they`ve got into trouble.

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Male 54
I`d rather be a geek then to watch someone just rob pure cash from me. Learning this is easy, it just takes a little bit of effort and time.
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Male 22
Holy god people pay that much for someone to fix their PC? 70 bucks just to check the thing out. Never knew people paid so much to have simple problems fixed.
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Male 1,275
Or thieves
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Male 1,275
Either Idiots
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Male 71
me too...
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Male 891
and that is why non-geeks need to respect geeks more. if i charged my friends and family $40 for a diagnostics, $30 for hard drive installation, $80 for installing an operating system, (the list could go on) it would be much cheaper than taking your computer to any of those stores, and i would be making a whole lot more money than i do at my current job.
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Male 71
well i gess i learnt from experiance to check the bios because my nerd wanna be neighbour decided it would make his computer run faster if he disabled all his prehepials {bluetooth,webcam,etc..} from the bios then he calls me over when he cant connect to his mobile anymore. so i was spent 2 hours trying to fix it untill he told me he, "played with the blue screen with all the words on it..."[BIOS]
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Male 27
Oh Christ... what a loaded setup. If someone came up to you and said their computer is not working, you would NEVER think to ask "Did you drat with your BIOS settings?"
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Male 166
Ohnjaynb - you`d have to go into business for yourself. I`m sure these people at Geeksquad etc. make a dollar over minimum, if they`re lucky. Probably why they`re so useless.
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Male 166
Almost bought a laptop at BestBuy once. The seller became incredibly rude when my response to every Geek-Squad service suggestion was "I can do that myself." I left and bought the same model at Circuit City. At least they had the sense to tell when to stop bothering the customer.
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Male 668
Money makers... I bought a laptop at Best Buy during Black Friday. It was only $250. They were trying to convince me to let them "optimize" the laptop`s settings, so that it runs faster. Only for an extra $85. I quickly refused. =]
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Female 236
Ah yes, the American equivalent of PC World. My grandad took his PC to be repaired (I told him he just needed to clean the fan but he was having none of it). They just restored the hard drive. Didn`t even open the computer - the seal was still there.
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Male 396
great now i dont trust ppl anymore thanks you : )
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Male 239
omg i`m 13 and i just built a computer and installed the os
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Female 2,258
I`m so glad that my hunny is my computer guy. Though, if he wasn`t, I`d have my dad. I could learn to do it myself, but other than using them for recreation and school I hate computers.
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Male 592
I absolutely hate some of these computer repair people like the geek squad. I`ve built two computers, helped physically repair a few, and worked on hundreds of support tickets at a help desk. Why am I not screwing people out of money like this? I could be rich.
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Male 93
I think it`s funny that they tell you to go to their website if your computer is broken. And i am happy that my neighbor can help me if i ever need to fix a computer. It`s amazing people pay 120+ just to install windows.
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Male 516
It`s not even that people are lazy; I think that it`s just that they`re scared to do more damage. I remember before I knew anything about computers, opening up the case was the last thing I ever wanted to do. Nowadays, I always fix my computer. If I don`t know how to do something, I`m comfortable enough to search online to find the answer and fix it myself, but that`s not the case with a lot of people. Computers are like cars: the majority of people know how to do basic things to keep it running, but when something major happens that can be an easy fix, they assume the worse and unfortunately will take it to a mechanic who will charge them way too much for a simple fix.

Lesson here: never, ever, take your computer to a major chain like that. The best thing you can do if you do not know anyone who knows about computers is either try to find out how to fix it yourself (which can be a bad choice if you have no idea what you`re doing) or take it to a small family owned store

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Male 1,003
ok. im a technician. and maybe im not a very good technician because who would suspect their costumers would be messing around with the BIOS settings? but yeah some people just dont know what they`re doing.
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Female 192
I recently moved and was looking for a job. I was getting desperate and so walked into Best Buy just for an application. Not for the tech stuff, just sales floor or cashier, anything. Anyway, I asked the first guy I saw wearing an employee shirt where I could get an application and he told me to just go over to the computers there on the wall (the demos of what they`re selling) and open up foxfire (I kid you, not) and it`ll open up bestbuy.com or whatever to apply there. So I walk over to where he`s pointing to find only macs, none of which had foxfire or firefox running on them. I don`t know anything about macs and don`t know if that`s one of the things they even run. Anyway, after opening up the website... or rather, waiting longer than my old time (7 year old) computer would take I turned around and walked out. The guy asked what was wrong... I didn`t even know where to begin, but I knew I wasn`t desperate enough to work there.
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Male 107
fixed this for somone recently... not that hard to diagnose.
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Male 967
It`s not surprising that you get that kind of service at Bestbuy and CirtcuitCity. They`re big chains that are greedy. The staff their don`t know what they`re doing half the goddamn time, either. I remember reading an article about the Geeksquad re-selling a "broken" harddrive to someone on the internet, only to have the buyer contact the original owner, who was shocked at the practice. The thing is, small tech shops are usually more trustworthy and knowledgeable, in my experience. These big guys use people who are more salesmen than techs to promote their services for the bigger buck. Can it be said that Darwin goes after wallets, too?
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Female 1,212
I worked at the Best Buy in Cutler Ridge, FL last year & the Geek Squad there had good ppl there. I knew all of them. lol
You`re going to encounter bad pc repair guys anywhere, unfortunately. Me, I personally rely on having my husband doing pc repairs.
I still think that Circuit City was drunk when they thought of Firedog. rofl
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Female 1,572
....and this would be why my computer is dead...:/
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Female 432
I remember being at a Best Buy interview... they don`t train you for anything; they expect you to already know all you need to know.
Which is why I never go there with computer problems - if I wanted that kind of service, I`d just look it up on wikipedia or something.
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Female 14
I saw a news article, or something to that effect, about Best Buy and their scams. Apparently their easiest "fix" is to just wipe the hard drive. It also mentioned that Geek Squad members frequently "browse" through anything you`ve got on your computer like music, important docs, etc. Oh, and TAKE whatever they want from that. My computer died a couple months ago, and rather than ask them to fix it, I actually bought a new one (it was time for a new one anyway). Just have to find someone smart and trustworthy to fix the old one.
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Female 136
why in the world would they not look in the bios first thing?
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Male 130
It`s really not as simple an error as the tech said. Most people don`t mess with the bios. So techs do look there they think it is something bigger.

First step in computer repair reset bios.

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Male 552
Wow, this makes me happy I have a dad who knows what he`s doing.
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Male 555
LOL @ `SCREEN OF BLUE DEATH` (SOBD??)
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Male 555
Honestly, what do you expect from a `geek` making just over minimum wage?
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Female 1,264
thank god it wasnt fox or we`d end up thinking IT technicians were zombie nazi`s that try to brainwash the youth of america into killing machines... yes i have a personal vendetta against fox news
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Male 71
ok...
to get the computer to do that the guy went into his bios [at start up it gives you the option by clicking one of the F# keys eg: F1, F10, F11] and disabled boot from first hard drive {or} hard drive.

i am shocked that the bios wasnt the first place they looked i mean im 14 and i know to look ther, i mean its easy for some nomad computer user to change settings in there,

also as SIMCON said "google is your friend"...
your best friend


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Female 450
Yeah, definitely go for the locals when it comes to computer repairs. And Google is definitely your friend when it comes to computer repair, or anything else really. Almost all of my computers problems I fixed on my own. And it seriously doesn`t take that much effort to run an antivirus program.
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Male 2,113
thats funny
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Male 1,162
I`m not surprised. I dont know anything about computer hardware or how to diagnose computer problems. But I would never take my computer to get repaired if it broke. I know it well enough to fix it on my own or get a friend.

Dont be stupid. If you`re computers busted dont take it to a huge chain like Best Buy. You`re going to get gouged.

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Female 359
Oh, sh*t! This is my local news station...! When did this air?

P.S. Micro Center is the sh*t, hands down.

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Male 472
well i repair comps for free when people ask me to. but i get so annoying at those people like my mom that keep bugging me every time for every small thing that i told her before too.

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Male 490
Meh, knew it a long time ago.

Just by talking to guys in geek squad, I can tell I know more than they do.

Fun little anecdote about your tax dollars: when I was in the Marines, we had a civilian contractor come in, `cause one of the chicks in the building downloaded some spyware... You know what he did? With no outside tools, he just used her PC to download Ad-Aware (free progarm off the internet) and ran it while he went to get lunch (where I met him). Then he came back and billed her office (redirected to U.S. Treasury) for $150 ($60 an hour x2, +$30 for software installation).

People are idiots.

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Male 955
Geek Squad and Firedog are not required to have any sort of certification for their jobs nor are they paid accordingly for that. If you want the job fixed go to a local shop, not a big box store.
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Male 254
This is why i fix my own computer when i break it. All you need to remember is 2 things.

If you have a problem someone else has

and

google is your friend.
If you remember these 2 things you should have your computer up and running in no time.

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Female 694
This is why I`m glad I know my way around a computer more than the back of my own hand...
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Male 559
You guys want to hear something wierd? This same report was on my local news in Sacramento, CA. The reporter, of course, was diferent (one that local people know), but he said WORD FOR WORD what the reporter in this video said. Ok, that`s not too wierd. But wait! The repair guys that were captured on the hidden video are THE SAME GUYS in the Sacramento newscast. The Sac reporter said that the Circuit City and Best Buy stores they went to were in Roseville and Elk Grove, two suburbs of Sacramento. What are the chances that the SAME guys at CC, and BB work in both Ohio and Sacramento? And the video was exactly the same. Even the excuse that Circuit City gave the reporter was WORD FOR WORD! Somethings up with this. Could it be that the media is exagerating the story? How could the SAME tech guys work at the SAME stores in two diferent states, and do EXACTLY the same thing in both stories?
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Male 3,612
Okay let me explain this one to everybody. The company I work for is a lot like micro Center, in the aspect that we only hire A+ certified computer technicians with many years experience. Best Buy and Circuit City on the other hand hire high school kids who are merely computer enthusiasts with no certifications, experience or any credentials whatsoever. So of course they didn`t figure out what the simple problem was. Look at it this way would you want a your car fixed by a certified mechanic or the high school kid from down the street?
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Male 550
I can repair my computer just fine, and I don`t even have any IT qualifications. These people are so getting ripped off big time. Using Spybot and Kaspersky means that you are blocking 99.9% spywares, malwares and viruses out there.
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Female 1,398
^ And if you actually know how to work a computer your PC won`t get those problems either. Plus, if your computer gets a major virus, you can just wipe it and copy another computer of the same type`s memory onto it. My dad had to do that a couple times when I was eight and would just surf around the internet like a maniac...
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Male 7,933
I dont have this problem. I have a Mac
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Female 1,070
wow. are you serious? 70$~ JUST to have them LOOK at your computer?

crazy Americans

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Male 30
if you have to take your computer to someone you don`t know. you are better off if you make sure they have some sort of industry wide credentials like the comptia A+ certification, or one of the various os based certifications.
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Female 744
Oh lawd. Why pay for something like that when you can fix it yourself by doing a little research? God the price people will pay to remain lazy.
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Male 331
Never go to geek squad, honestly.

They will almost try to act above you, and act like they know way more than you do about computers. I walked into the store, asked the geek squad guy for a simple cpu cooler, he puts his arms up on his chest (you know, trying to act big or tough w/e) and goes "Well, a fan will only blow so much... .." and I was just looking for a cpu cooler, which they didn`t have.

They also overcharge, and you can do a bios by yourself. It`s very easy.

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Male 175
I think Pabasa has a good point "I guess [...] making money out of people`s ignorance [is] fine."

They way it`s supposed to work is that you present a problem to someone that`s knowledgeable and they charge you for their knowledge. After all it took them time and money to learn (especially in the case of doctors). Maybe we should be asking to see people`s qualifications, and finding out their reputations like people do for doctors and mechanics.

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Male 580
He set the BIOS to look for an OS on a USB removable hard drive, methinks. That would explain the settings it looked like he was modifying. Oh well, do it yo`self.
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Male 150
OH.MY.GOD.
I went to geek squad yesterday to ask why
my new laptop was being crap. I asked him what
was wrong after 70 dolla and 1 day and all I get is,"It`s broken". damn it.
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Male 121
I`m not too impressed w/ Firedog either... They talked me into having them install virus protection on my laptop when I bought it. I figured it can`t be that hard but they make it sound so complicated so I said screw it go ahead and do it.

I waited for 3 days for them to call. I finally called them, and they`re like, "Oh it`s been done for a while, come get it." What a joke. I use a small local shop now, and have been really happy with them.

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Female 507
You see, my dad fixes computers for a living. I just bring it to him. Or fix it myself because I`ve learned from him.
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Male 3,369
This is why I build, repair and maintain my own PCs. Geeky it may be, but I`m not the one robbed by so called "experts".
Silverthread is right as well (and speaking from experiance here). Most educated IT repair guys do not work in major PC retail outlets. They generally work for big companys doing repairs on networks or own their own little store..so seek out the little guy..not the highstreet retail chain that trains their "so called" experts in one afternoon!
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Male 3,431
^ He altered one of the myriad Bios Settings according to the video.

My guess is that the Techs in most chain stores are all trained from the same manual to deal with Common Errors.

I an skeptical that anyone with a comprehensive background with Computers would be a Tech with Geek Squad when you can make a sizable amount more working elsewhere.

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Female 674
Yeah. Firedog/Geeksquad people are programmed, not educated. This happens = this is the problem, etc.

When they told me that -I- could work there, I knew something was wrong.

My DVD and CD drives have died (thanks, EMachines!), so I think I`ll just buy a new pair and install them MYSELF.

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Male 1
so what did this guy do to, mess up the computer for the tech guys to try to fix?
did not look like something that could just happen by chance, its not to fair , granted some of these firedog tech people might try to get more money out of ya but i know at the place that i work at we dont have anyone that arsefaced to give you the run around, Heck sometimes restoring a computer to factory defaults a goodthing,
can someone let me know what he did to make the operating system go wonky like that
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Male 342
haha im glad I build and fix my own computers xD
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Male 1,837
well, thats life right? dumb or smart, we all get screwed over once in a while
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Male 188
Best Buy has a lengthy history of being crooked. Don`t ever go there if you will be upset at getting ripped off.
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Male 4,012
It`s not something to live off, unfortunately. They only pay him like 50 bucks per month. But according to him it`s fun to go on every computer, turn on the antivirus, sit back and relax and get paid for it.

Part of the quirks you get for having a degree in IT. People just take your pill and swallow it without question.

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Male 166
I bought an Acer laptop. Every time Vista had an update, one of Acer`s programs would screw up and cause problems. Every time I emailed Acer, all they would tell me is to restore the computer back to factory settings (wipe my hard drive.) Each time, a bit of searching on the internet found a solution from other users with the same problem. The moral of the story is that help is out there, and will cost you a hell of a lot less.
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Male 3,301
Man, I want your brother`s job, Pabasa!
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Male 166
lol "screen of blue death"

albeit he was close

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Male 4,012
But hey, regardless of profession, everyone is making money out of people`s ignorance. The doctor doesn`t know what`s wrong with you, but he still charges you for a consultation, for example.

Heck, my brother is guilty of charging a local government office FOR CLEANING UP VIRUSES from their computer. Best part? They pay him to do that EVERY MONTH. You`d figure someone learnt to use an antivirus software after a couple of months.

So I guess no, making money out of people`s ignorance, it`s fine - c`est la vie.

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Female 246
That`s one reason I`m glad I have 3 computer techies in my family.
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Female 74
Damn....now I know why there were two $400 charges when my computer broke down twice...
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Female 4,028
Readme: For f-ck`s sake, don`t do that. It`s retarded.

As for the video: That is incredibly lame. Good thing I have a step-dad who knows about computers.

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Male 4,012
I`m doing my repairs by myself.

After the warranty expires of course.

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Male 577
oh my.... ppl are getting ripped off big time, thats why you find a geek who actually knows what hes doing
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Male 4
Link: Computer Repair Undercover Investigation [Rate Link] - Hopefully you`ll never have to take your computer in for repairs.
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