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On the other hand, I agree with the man that society is becoming more and more informal, regulated, bureaucratic, and cold. The guy is obviously over 21 and even though the policy requires one to ask, at least the clerk can agree with the customer that it was ridiculous in his (customer`s) case or make some allusion in the process. Such as, "I am required to ask, sir, but..."
I would`ve been flattered xD
Just say "I`m 27."
As for other things, if the till says "is customer 16?" or "is customer 21?" etc for blades, gunpowder, alcohol etc, you *HAVE TO ASK IT*, it doesnt matter if you can obviously judge that they`re 80, it doesnt matter, it has to be asked, if you are over 21, just say so, dont make a song and dance about it! Dont blame the staff, its just store policy, and often legal requirements!
Usually most people took it fine, you`d ask an old lady if she was 21 and she`s say "ooh only just!" etc, you could joke with it, but still, if you`re trained to ask it, you ask it, otherwise your job can be at risk.
The old bloke needed to complain to Morrisons HQ, not the manager or the cashier.
I had a customer to come in, it was about 10:30 pm. He was with his wife, (I`m assuming his wife). He wanted to purchase some smokes. He was probably around 20 years old. I could physically tell that. I asked to see ID. He and his wife (or girlfriend) laught and he said "what do I look under 18). I said no, but if you are under forty (40) I have to card you. Of course upon hearing that, he got rude. I simply told him, that if he wanted to talk to a manager he could. I forget what he said as he stomped out of the building but it was something alone the lines of "I`ll never shop here again." That wasn`t the first time I had to refuse a sale to a customer.
I get carded for everything from violent video games (at Toys R Us and such) to alcohol to getting into movies rated R, even though I`m 23. It`s irksome, but I never bitch about it because I`ve been in the clerk`s shoes and know what kind of trouble you can get into if you don`t card someone.
Its no joke when ppl card. Blame the gov if u will but not the staff.
"Uh-huh. So, if your staff faces difficulties in determining if a 72-year-old man is legally old enough, MAYBE you need some new frikkin` staff."you missed the point. if they dont ID the older people, the younger people will complain about unfair treatment.
This is actually quite funny.
If it`s store policy, it`s store policy. I don`t think someone should be immune to it, even if they look older than 21. It`s not like they`re asking him to do something impossible-- they just asked him to show them a little rectangle of plastic.
Morrisons is a UK store and we have NO I.D system in place. Its not a legal requirement for the store ask, its a store policy. The legal age to buy alchohol is infact 18 but stores can and do enforce a "over 21 policy".
The store is very much in the wrong in this case no matter what they say!
Uh-huh. )-| So, if your staff faces difficulties in determining if a 72-year-old man is legally old enough, MAYBE you need some new frikkin` staff.
"I felt like saying `What do I look like? Are you a fool?`"
He totally should`ve said that. I would`ve.