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"What did you have for dinner last night?""What is your favorite type of music?""*ahem* Why do you still live with your mother?""How many times do you go to the bathroom per day?""Do you do #1 or #2 more frequently?""What is wrong with your computer again? *waits 5 minutes while he explains* I`m sorry did you say something?""So what toppings would you like on your pizza?""Are you homo-sexual?""What is your mother`s name?""Is your head on fire?"
And stupid stuff like that....and then I would be fired XDlol
I wasn`t as vocal in my Dellish experience.
They do ask for your service tag 5-10 time during the same call.
"Now sir, I just need to verify that your favorite color is green, is that correct?" jk
HE ACTUALLY WAS TECH SUPPORT FOR QUITE A NUMBER OF CELEBRITIES. HAD LAWYERS COME AND PLUG IN TO LISTEN TO THE CONVERSATIONS. HAHAHAHA OMFG SERIOUSLY, LAWERS WERE BROUGHT IN.
THERE WERE ACTUALLY A COUPLE OF THEM WHO DIDN`T HAVE THE PC PLUGGED IN, SO THE PC WOULDN`T TURN ON. HAHAHHAHA OMFG SOME PEOPLE.
HE`S A BADASS H4XX0R, TAUGHT ME SOME GOOD SH`T.
....unlike my comment.
To be honest, the guy sounded a little old to still be living with mom. I guess though, with an attitude like that, apparently he isn`t married. I guess living with his mom makes sense - she is the only one who would put up with that kind of personality.
The Customer Service Tech is SUPPOSED to ask those questions. If I were that guy, I would just keep asking questions. Kill them with kindness - it makes the customers more upset and you get satisfaction! :-) I would`ve also thrown in, "Have a WONDERFUL day!"
BTW, there`s one thing you should know - I have access to a defective notebook, which does not turn off even when holding down the power button. In this case, you have to remove the battery.
Okay, so thinking of THAT guy taking care of anyone is kind of a horrifying thought. Let`s just continue on with thinking he`s a loser living with his mommy. :D
haha--he still lives with his mom.
what a catch. loser, jerk, and complete dumb arse!
people with that kind of attitude dont get anywhere in life. it`s sick.
And you people saying the tech support guy was being rude, Imagine yourself in that position. You have to sit there all day listening to retards ask you why the mouse won`t move, or why the F button doesn`t work... He was VERY nice considering what I would`ve done in that situation... Getting fired wouldn`t matter at all to me.
Don`t entirely agree with that. Someone can be very smart but no know a damned thing about computers.
Yeah, scream and bitch at the guy on the other end of the phone, because he runs the whole damn company and he is the source of all your problems. Idiot. I would have hung up on him.
However the customer service guy`s voice was aggravating, it reminded me of Napoleon`s brothher :|
I wonder if this is more about outsourcing, and Americans losing jobs than Dell itself.
Customer Service Rep: So... you don`t have an e-mail address?
Priceless. Who the hell is so stupid that they can`t figure out something that simple? God damn, look it up on the internet for Christ`s sake.
For those of you who don`t know, they don`t make power switches like they used to. Switches will shut down the computer normally when pressed normally, unless you go into the settings of your computer and manually change it to do otherwise. If the computer freezes the function obviously won`t work, so you *gasp* HOLD THE POWER BUTTON FOR A FEW SECONDS and the computer will just turn itself off.
I so wish he would have removed the battery from his laptop so he`d drat his computer up, and hopefully it would void his warranty so this dumbass doesn`t get a hold of a computer again anytime soon.
Wow really. You think that the tech guy that was just doing his job he deserves that. Thats like cussing at the comp because it wont make toast when it isn`t its job to.
The guy was a dick. He wouldn`t give any information about the computer so the tech guy could identify the problem without having to use the kill button.
I`d also like to say, what an idiot that guy was. Christ, any normal person would leave their finger on the power switch for a while just to see if its stuck or something.
"no sir I am also an automated device just slightly more advanced than the other automated machines you have spoken to,I comprehend and answer the questions you ask and I even have my own accent but I do not know what a human is you F*CKING ASSH*LE!"
And I had a lot of people call me like this when I worked at a hotel. One guy called 4 different times for directions while I was extremly busy and by myself at the front desk. He was so angry at waiting for 30 seconds (literally) that he hung up every time, once jsut as I picked the phone back up. Oh well...
Some people jsut get too angry to see the benfit of calming down.
Any service-oriented employee likes to help nice people much more than we like to help a*holes like this guy....
Windows can be a pain to properly shut down if something is wrong and for an inexperienced user I guess it can be hard to turn off a laptop. Anyway all those questions by the support guy were rather useless and annoying. Why ask all this if somebody only wants to know how to turn off a computer? That`s either his fault or that of the company he works for )-|
And the "customer" needs to take a flippin` chill pill. It`s not a tragedy. Nobody is dying or their life is gonna totally be messed up over this computer. Sheesh. Take it easy!
TigerLite! That is right on the mark, my friend! I never would have made that connection buy that is it! Nice work!
The HD follow did a very good job of dragging this jackass on for as long as possible, by the way. Well done!
"It`s the freaking same as my MOM`S!!!"