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116 Comments - View/Add
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Rating: 4.1
Category: Funny
Date: 04/03/07 02:20 AM

116 Responses to Dell Tech Support

  1. Profile photo of buddy
    buddy Male 30-39
    10116 posts
    April 2, 2007 at 11:48 pm
    Link: Dell Tech Support - Guy can`t figure out how to turn his computer off, so he takes out his anger on tech support guy. Adult language.
  2. Profile photo of bambii311
    bambii311 Female 13-17
    333 posts
    April 3, 2007 at 2:25 am
    I have to say, the Dell guy was being a jerk. Like freaking Bill Lumbergh. Whoo hoo for Di*kwads!
  3. Profile photo of tbid2
    tbid2 Male 18-29
    49 posts
    April 3, 2007 at 2:35 am
    Should warn for language
  4. Profile photo of Stvnsgoalie
    Stvnsgoalie Male 13-17
    2 posts
    April 3, 2007 at 2:38 am
    What a dickhead
  5. Profile photo of Igmo
    Igmo Male 18-29
    1263 posts
    April 3, 2007 at 2:39 am
    o.o uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuh
  6. Profile photo of trippyhippy9
    trippyhippy9 Male 18-29
    559 posts
    April 3, 2007 at 2:55 am
    If I was the dell guy, I would have given him a lot more trouble. I would have asked for his dob, his mothers maiden name, her dob, where he worked, when the last time he was employed, how tall he was, what was his favorite flavor of Ice Cream... You yell at me like that and pissing you off becomes a priority over keeping my job.
  7. Profile photo of notapervert
    notapervert Male 13-17
    2567 posts
    April 3, 2007 at 3:03 am
    lol hold down power button for 10 seconds
  8. Profile photo of Jerm_Leather
    Jerm_Leather Male 18-29
    897 posts
    April 3, 2007 at 3:16 am
    What a freakin` dumbass! That customer was an A-hole.
  9. Profile photo of jebler
    jebler Male 18-29
    1142 posts
    April 3, 2007 at 3:18 am
    i couldnt get thru the hole thing i hate angry dumb people.
  10. Profile photo of SarahofBorg
    SarahofBorg Female 18-29
    3564 posts
    April 3, 2007 at 3:35 am
    Honestly, that tech guy completely deserved it. From what I can hear, the computer wasn`t functioning properly because it should have shut down when he hit power. Most people assume the power button actually turns the computer off, but they don`t design them that way, and they actually shut the computer down first. If the computer fails to shut down properly it my never turn off. However, holding the button down for longer than natural is like a kill-switch and actually turns the thing off. Keeping the computer on long enough probably won`t cause a fire but it could destroy the computer to keep it that way and they should have just told him the blinding obvious from the begining.
    Problem is, they have it set up so the tech guy doesn`t know a damed thing about the basics of computers and he`s just reading out of a manual what to tell the guy. The tech guy was an idiot who was only following the rules and not actually trying to help the schmuck.
  11. Profile photo of shizzamX
    shizzamX Female 18-29
    2695 posts
    April 3, 2007 at 3:52 am
    i listened to half of it. listening to angry people makes me want to bite baby`s faces off.
  12. Profile photo of Devi3000
    Devi3000 Female 18-29
    1497 posts
    April 3, 2007 at 4:21 am
    "What is your phone number?"

    "It`s the freaking same as my MOM`S!!!"


  13. Profile photo of tigerlite
    tigerlite Female 18-29
    95 posts
    April 3, 2007 at 4:33 am
    The bloke who phoned up sounds like Buffalo Bill from Silence of the Lambs.
  14. Profile photo of Squifflepuff
    Squifflepuff Male 18-29
    10 posts
    April 3, 2007 at 4:44 am
    How can you fail to turn off a laptop? It can`t keep going without A/C power and a battery...
  15. Profile photo of toneman
    toneman Male 30-39
    527 posts
    April 3, 2007 at 5:01 am
    "The bloke who phoned up sounds like Buffalo Bill from Silence of the Lambs."

    TigerLite! That is right on the mark, my friend! I never would have made that connection buy that is it! Nice work!

    The HD follow did a very good job of dragging this jackass on for as long as possible, by the way. Well done!

  16. Profile photo of FLB
    FLB Female 18-29
    1229 posts
    April 3, 2007 at 5:19 am
    That was funny, in a very dumbass kinda way.
    Couldn`t listen to it all tho, I would have kept that guy on for as long as pos, just to really piss him off, then transfer him somewhere else. . he he
  17. Profile photo of garr1
    garr1 Male 18-29
    32 posts
    April 3, 2007 at 5:59 am
    Although I didn`t work in a call centre, when I was working and I got a phone call regarding something about which I didn`t care, I would just try and give them the answer as quickly as possible, even if it meant missing out bits of procedure. I`ve had to call tech support a couple of times (fortunately not with a problem as simple as this) and it can be MEGA frustrating. You need to be understanding with enraged customers and help them out or you will get a bad reputation and will get more hassle. It sounds to me like you could have done that with any Dell computer and so the tech guy could have told him straight away. He really was jerking him around. It`s not as though the guy callign was looking for security codes to get into another persons account; he just wanted to switch it off! The tech support was less helpful that if he`d just gone out into a busy street and asked if anybody was a Dell user.
  18. Profile photo of David_acord
    David_acord Male 18-29
    128 posts
    April 3, 2007 at 6:59 am
    to be fair, it was a lot of stupid questions just to get the laptop turned off
  19. Profile photo of MagicPaul
    MagicPaul Male 18-29
    653 posts
    April 3, 2007 at 7:22 am
  20. Profile photo of bury_me
    bury_me Male 13-17
    79 posts
    April 3, 2007 at 7:45 am
    that facking non-nice individual,i wish sum1 would chop his balls off and shove em down his damn throat.
  21. Profile photo of Argh_Beast
    Argh_Beast Male 18-29
    838 posts
    April 3, 2007 at 7:53 am
    If it was in a democratic country the operator should have turned off the phone at the minute he said "I think you suck". Idiots!
  22. Profile photo of Will-O-Wisp
    Will-O-Wisp Female 18-29
    458 posts
    April 3, 2007 at 8:00 am
    Sheesh. The tech guy has to ask those questions as a part of his job. They are told to do that. Not his fault.

    And the "customer" needs to take a flippin` chill pill. It`s not a tragedy. Nobody is dying or their life is gonna totally be messed up over this computer. Sheesh. Take it easy!

  23. Profile photo of Bajatar
    Bajatar Female 40-49
    345 posts
    April 3, 2007 at 8:17 am
    Apparently the customer had a rather unpleasent experience with one of those useless, crappy automated systems; no wonder he`s pissed ;)

    Windows can be a pain to properly shut down if something is wrong and for an inexperienced user I guess it can be hard to turn off a laptop. Anyway all those questions by the support guy were rather useless and annoying. Why ask all this if somebody only wants to know how to turn off a computer? That`s either his fault or that of the company he works for )-|

  24. Profile photo of LazyMe484
    LazyMe484 Male 18-29
    10441 posts
    April 3, 2007 at 8:25 am
    LMFAO! that was awesome! Weve had a few of these types of posts before, with the angry callers/ telemarketers w/e... keep em coming! make em up if you have to, theyre just too freaking awesome
  25. Profile photo of sunnysongbrd
    sunnysongbrd Female 18-29
    532 posts
    April 3, 2007 at 8:27 am
    Unfortunately, a person like this tech-guy normally can`t afford to go off procedure and NOT ask the questions for fear of losing his job. The customer should have been grateful he didn`t get somebody who only spoke Punjabi or Mandarin.

    And I had a lot of people call me like this when I worked at a hotel. One guy called 4 different times for directions while I was extremly busy and by myself at the front desk. He was so angry at waiting for 30 seconds (literally) that he hung up every time, once jsut as I picked the phone back up. Oh well...

    Some people jsut get too angry to see the benfit of calming down.

    Any service-oriented employee likes to help nice people much more than we like to help a*holes like this guy....

  26. Profile photo of WhatInThe42o
    WhatInThe42o Male 30-39
    385 posts
    April 3, 2007 at 8:28 am
    I`ve worked in tech support for years. Everyone who is either under the age of 25 or has an IQ higher than that number knows that power switches since ATX boards came out are `soft-switches.` Everybody *should* also know by now that hard booting a machine really doesn`t hurt anything at all, unless you have unsaved work (which will be saved anyway if you`re running Office 2000 or higher). This customer deserved everything he got, and more. Go, Techie!
  27. Profile photo of Djeniek
    Djeniek Male 18-29
    210 posts
    April 3, 2007 at 8:32 am
    the tech support guy sounded like David Schwimmer
  28. Profile photo of MechBFP
    MechBFP Male 18-29
    813 posts
    April 3, 2007 at 8:33 am
    "SarahofBorg" Its thanks to retards like you that tech support people even have to deal with people like that. God damn your stupid.
  29. Profile photo of h0ax_d3m0n
    h0ax_d3m0n Male 18-29
    2513 posts
    April 3, 2007 at 8:48 am
    he only wanted his details so he knew what system he had...dumbass, what an ashole
  30. Profile photo of sunnysongbrd
    sunnysongbrd Female 18-29
    532 posts
    April 3, 2007 at 8:58 am
    Mech rox my sox off :-P
  31. Profile photo of mrgein
    mrgein Male 18-29
    44 posts
    April 3, 2007 at 9:10 am
    funny but VERY VERY OLD
  32. Profile photo of marchhare123
    marchhare123 Male 30-39
    547 posts
    April 3, 2007 at 9:32 am
    ANd you wonder why people dont want to GIVE good customer service anymore. The guy was pised.. yes, and that`s undersatndable...however this was the first time the tech guy talked to him, and the guy was cursing and being rude from the start. The tech guy has to take down all the information and log the complaint in the system. I personally would have said if you keep cursing i am going to hang up, and i would have. Treat people the way you want to be treated.
  33. Profile photo of mystreT
    mystreT Male 30-39
    332 posts
    April 3, 2007 at 9:33 am
    Tech support guys was on;y doing his job. Anyone who thinks the tech support guys was the jack ass has it completely backwards. I understand getting angry with automated systems I hate them myself but the customer went way overboard with taking it out on the guy. Great ending though. And Tigerlite and Djeniek, I like it, David Schwimmer talking to Buffalo Bill. I never would have made the connection either.
  34. Profile photo of ragragdoll
    ragragdoll Female 18-29
    88 posts
    April 3, 2007 at 9:42 am
    anyone who thinks the tech support guy was the jack ass probably calls in about this type of questions all the time.
  35. Profile photo of iansquall
    iansquall Female 18-29
    601 posts
    April 3, 2007 at 9:42 am
    Lmao, the angry guy sounds almost exactly my dad when he calls in to customer service. But he even knows how to turn off a computer o_o
  36. Profile photo of jetmark
    jetmark Male 30-39
    1024 posts
    April 3, 2007 at 9:50 am
    Did i hear "Deuling Banjos" playing in the background?
  37. Profile photo of jetmark
    jetmark Male 30-39
    1024 posts
    April 3, 2007 at 9:51 am
    it puts the lotion on its skin or else it gets the hose again.
  38. Profile photo of Riddell
    Riddell Male 13-17
    239 posts
    April 3, 2007 at 10:10 am

    "no sir I am also an automated device just slightly more advanced than the other automated machines you have spoken to,I comprehend and answer the questions you ask and I even have my own accent but I do not know what a human is you F*CKING ASSH*LE!"

  39. Profile photo of lirael927
    lirael927 Female 18-29
    109 posts
    April 3, 2007 at 10:23 am
    this made me feel sorry for tech support people.
  40. Profile photo of cteas
    cteas Male 30-39
    12 posts
    April 3, 2007 at 10:27 am
    A lot of you seem to be missing the Dell guys point. He was verbally abused from the start, so he felt no great compulsion to make this jerks day go any better. On the computer illiterate`s side, I hate automated phone systems with long wait times. He was still an a$$hole. By the way, the 7 second rule works on every PC that I have ever encountered. It resets the power supply.
  41. Profile photo of keith2
    keith2 Male 30-39
    2589 posts
    April 3, 2007 at 10:52 am
    The dell guy could have just told him what to do without all the questions. He`s the non-nice individual.
  42. Profile photo of ancientgirl
    ancientgirl Female 30-39
    18 posts
    April 3, 2007 at 11:07 am
    I would have hung up on the guy. I used to work in Customer Service, and the first thing I`d do when people started getting like this guy was hang up. Sorry, but you don`t get paid enough to be abused like that.

    I`d also like to say, what an idiot that guy was. Christ, any normal person would leave their finger on the power switch for a while just to see if its stuck or something.

  43. Profile photo of liveD83
    liveD83 Male 18-29
    5 posts
    April 3, 2007 at 11:08 am
    If i may interrupt here for a second. I am a Dell technician. The problem is that there are services in background running and won`t shut down. the guy was pressing the power button just once which will initiate a normal windows shutdown but it can`t because one of the services is running and can`t be stopped (often because of spyware). Tech stuff aside when we get these customer we keep it very professional and try to understand his situation. I give him kudos as some of these people no matter what you say won`t make them happy. Please realize the position the agent was in and realize he did everything perfectly.
  44. Profile photo of jsatan
    jsatan Male 18-29
    256 posts
    April 3, 2007 at 11:29 am
    I`ve worked in a tech centre before
    and even tho it may seem like the guy was being a nob he was infact following what he should do.
    It seems as tho you have to have call centre cover to get an answer. Second the tech guy must recored everything he does to prove his work load or he gets the boot. Another reason for recoreding the information is incase the guy gets another problem like this, maybe the laptop is faulty?
    You need the recoreds. :P
    But yeah I`d treat the guy the same, he was asking for help when someone asks for help they should be happy they are getting it. But please for the sake of man kind put a warning sticker on every pc that is made. RETARDS NO!!!!!
  45. Profile photo of STARTSOMETIN
    STARTSOMETIN Male 18-29
    561 posts
    April 3, 2007 at 11:30 am
  46. Profile photo of Kyur
    Kyur Male 18-29
    896 posts
    April 3, 2007 at 11:31 am
    In reference to SarahofBorg

    Wow really. You think that the tech guy that was just doing his job he deserves that. Thats like cussing at the comp because it wont make toast when it isn`t its job to.

    The guy was a dick. He wouldn`t give any information about the computer so the tech guy could identify the problem without having to use the kill button.

  47. Profile photo of STARTSOMETIN
    STARTSOMETIN Male 18-29
    561 posts
    April 3, 2007 at 11:37 am
    any ways the next dell i buy thier will be a big poster telling you how to turn the computer off And all the people saying why did he ask for the information buy a dell your express service code and service tag is a barcode so dell doesnt have to ask a million questions all they need is the code
  48. Profile photo of for_serious?
    for_serious? Female 13-17
    1403 posts
    April 3, 2007 at 11:38 am
    My mom`s so like the caller! One time she said to the automated system, "I DON`T WANT NO CHINA SPEAKING PERSON!!!!!!" Honest to God, I was laughing so hard at that it made her more mad. Whenever the long waits or whatever get to me, I put the phone on speaker and read a magazine, maybe do some deep breathing.
  49. Profile photo of qquuaacckk
    qquuaacckk Male 18-29
    332 posts
    April 3, 2007 at 11:38 am
    haha its so funny that the call tech guy is just trying to piss him off cause hes so damn rude. The guy screwed himself when he was rude. probably had he just been friendly the guy would have told him how to immediately.
  50. Profile photo of dragonrice
    dragonrice Male 18-29
    632 posts
    April 3, 2007 at 11:39 am
    He sounds like a single 40 year old man living with his mother.
  51. Profile photo of jsatan
    jsatan Male 18-29
    256 posts
    April 3, 2007 at 11:54 am
    All I want to know is how to setup a DFS replication srvice across a R2 server, thats all I want to drating know, lmao.
    Silly man, for anyone who is reading and ever calls a tech support follow these rules and you will get one super:
    1. You are not a smart person, do not act like one. Dont think it is ok to let the tech support know how many MCSE you have or want, if you were that good then you would fix it your self.
    2. Do not jump to anything, listen and do as you are told.
    3. know your own user name a password.
    4. Try not to ask "why" questions as you will not understand the answer anyway.
    5. Just be nice and remember it is not tech support fault you dont know how to use a PC.
    6. If you really want to get along let the tech support speak, you will learning something as normally they will tell you what the problem was in basic english and wish you a good day.
    7. Dont act like this a$$ on the phone.
  52. Profile photo of Kristen323
    Kristen323 Female 18-29
    127 posts
    April 3, 2007 at 11:58 am
    To state the obvious, that guy was a real jerk. That phone operator`s patience was astounding to me. I would have told that stupid customer to go play in traffic and move out of his mom`s house. Maybe not in that order.
  53. Profile photo of Maelstrom_x
    Maelstrom_x Male 18-29
    1883 posts
    April 3, 2007 at 12:00 pm
    Customer: Dahhhhhhhhhherrrrrrrrrrrehhhhhhhhhhh HOW DO I TURN THIS THING OFF!!!

    Customer Service Rep: So... you don`t have an e-mail address?

    Priceless. Who the hell is so stupid that they can`t figure out something that simple? God damn, look it up on the internet for Christ`s sake.

    For those of you who don`t know, they don`t make power switches like they used to. Switches will shut down the computer normally when pressed normally, unless you go into the settings of your computer and manually change it to do otherwise. If the computer freezes the function obviously won`t work, so you *gasp* HOLD THE POWER BUTTON FOR A FEW SECONDS and the computer will just turn itself off.

    I so wish he would have removed the battery from his laptop so he`d drat his computer up, and hopefully it would void his warranty so this dumbass doesn`t get a hold of a computer again anytime soon.

  54. Profile photo of Maelstrom_x
    Maelstrom_x Male 18-29
    1883 posts
    April 3, 2007 at 12:03 pm
    I should note that this isn`t a Dell feature, it is pretty much standard now. So please, PLEASE know this... I`m going into networking, but part of running a network is making sure people can use the computers attached to them. If I have to come to your office and show you how to do this, I swear to God that I will beat you to death with your own keyboard.
  55. Profile photo of JAK-STEEL
    JAK-STEEL Male 13-17
    1364 posts
    April 3, 2007 at 12:29 pm
    how do you turn this thing off. haha
  56. Profile photo of HaruHaru
    HaruHaru Female 13-17
    1065 posts
    April 3, 2007 at 12:30 pm
    I would`ve put him on hold :3
  57. Profile photo of HubmaN
    HubmaN Male 30-39
    60 posts
    April 3, 2007 at 12:31 pm
    D`you know what`s funny? IMO, Dell has the best customer service in the world. Man, even if you speak with a lot of sugar in your voice, you can get them to jump through hoops. You can get them to have same-day shipping, after they fix your computer. They even walk you through installation! (at least, at my telephone service, that is).

    I wonder if this is more about outsourcing, and Americans losing jobs than Dell itself.

  58. Profile photo of Spiffy17
    Spiffy17 Male 13-17
    127 posts
    April 3, 2007 at 12:42 pm
    If I was the tech guy I would have started cussing a storm at the customer for treating him like crap.

    However the customer service guy`s voice was aggravating, it reminded me of Napoleon`s brothher :|

  59. Profile photo of Shoyz
    Shoyz Male 13-17
    1228 posts
    April 3, 2007 at 1:05 pm
    Ok, they need to verify that your the owner of the computer thats messing up?
    Ok, whats your address,phone number, serial number, EMAIL ADRESS, just so I can tell you to hold down the buttons.
    Now I know never to buy from Dell.
  60. Profile photo of skypirate
    skypirate Male 18-29
    2422 posts
    April 3, 2007 at 1:09 pm
    sounded like the dude was from Canada, did any one else catch that?
  61. Profile photo of SarahofBorg
    SarahofBorg Female 18-29
    3564 posts
    April 3, 2007 at 1:37 pm
    Look, I knew how to solve the guy`s problem long before the tech guy even tried to help him. Honestly, there`s too much bureaucracy going on here. He could have had the problem easily solved without any frustration in far less time if they didn`t go out of their way to get all sort of useless information that had nothing to do with the problem.
    I don`t call tech support often but I never really need to. Besides, they`re almost guaranteed to be useless. Once, I bought this new computer and it came with Norton Antivirus. Some reason, Norton installed improperly and was blocking my internet completely. I obviously didn`t want to uninstall it because I wanted the program, but there was clearly no other way (it was a trial version, BTW.)
    But instead of being rational and telling me to uninstall it, they instead told me to BUY A NEW VERSION first! They refused to tell me to uninstall it because they wanted my money. Oh sure, lots of help!
  62. Profile photo of IrishRose12
    IrishRose12 Female 18-29
    172 posts
    April 3, 2007 at 1:54 pm
    lol!! "AND YOU SUCK!!" HAHA
  63. Profile photo of tiger__paw
    tiger__paw Female 18-29
    132 posts
    April 3, 2007 at 2:11 pm
    That guy has some serious issues.

    Yeah, scream and bitch at the guy on the other end of the phone, because he runs the whole damn company and he is the source of all your problems. Idiot. I would have hung up on him.

  64. Profile photo of xsilentherox
    xsilentherox Male 18-29
    118 posts
    April 3, 2007 at 2:33 pm
    haha i laughed when he said he`d been pressing in for the past hour because I knew he had to hold it. Made himself look stupid.
  65. Profile photo of LovexChelsey
    LovexChelsey Female 13-17
    193 posts
    April 3, 2007 at 2:58 pm
    I woulda been like
    "Yes,rip the battery out."
    I`m too mean,I could never work as customer service.
  66. Profile photo of simplename9
    simplename9 Male 18-29
    51 posts
    April 3, 2007 at 3:11 pm
    All of this could just have been avoided if Dell didn`t suck so much.
  67. Profile photo of LovexChelsey
    LovexChelsey Female 13-17
    193 posts
    April 3, 2007 at 3:12 pm
    "1. You are not a smart person, do not act like one. Dont think it is ok to let the tech support know how many MCSE you have or want, if you were that good then you would fix it your self."

    Don`t entirely agree with that. Someone can be very smart but no know a damned thing about computers.

  68. Profile photo of alfront
    alfront Male 40-49
    115 posts
    April 3, 2007 at 3:13 pm
    what an ass the dell guy was only trying to do his job this guy probly beats his wife
  69. Profile photo of Meglet
    Meglet Female 13-17
    159 posts
    April 3, 2007 at 3:41 pm
    HAHA! I love the ending ".. WELL WHY DIDN`T YOU FREAKING TELL ME THAT?!" Made me laugh! :-)
  70. Profile photo of Deadman3215
    Deadman3215 Male 18-29
    536 posts
    April 3, 2007 at 4:00 pm
    I think he kept pressing the power button for about 1 second as though he thought it were a TV remote button that automatically will turn it off... Also if that jackass had the common sense to look in the instruction manual I don`t think that would`ve happened in the first place.

    And you people saying the tech support guy was being rude, Imagine yourself in that position. You have to sit there all day listening to retards ask you why the mouse won`t move, or why the F button doesn`t work... He was VERY nice considering what I would`ve done in that situation... Getting fired wouldn`t matter at all to me.

  71. Profile photo of jsatan
    jsatan Male 18-29
    256 posts
    April 3, 2007 at 4:01 pm
    What I was meaning is sometimes you get people ringing you and claiming they have there MCSE and they are asking you how to copy and paste.
    Yes you can be smart, I`ve met people doing a (UK) masters in IT, but asking me how to add bullet points to a word doc. I was just talking in general who find it hard to ask for help without trying to talk them selves up over the phone. lol :P
    PS Please look up MCSE.
    But I look after many servers for over 2000 users across many sites, :D
  72. Profile photo of Skyira
    Skyira Female 18-29
    1134 posts
    April 3, 2007 at 4:32 pm
    lol if i was that tech support guy i would try to find information like where you live whats your address and tellephone number and also DOB so i can have all my friends hunt him down and beat the sh-it out of him for having that anger issue, but overall im glad that the tech supporter guy handle it very well
  73. Profile photo of iamboredest
    iamboredest Female 13-17
    91 posts
    April 3, 2007 at 4:33 pm
    That made me mad.Jk.
  74. Profile photo of wittlewolfe
    wittlewolfe Male 18-29
    10 posts
    April 3, 2007 at 5:32 pm
    Unfortunately for the tech support guy he has to follow a script, it is part of his job to do so because his superiors will look at the transcript of his conversation and bust him for going off of it, even if the customer is as insulting and rude as this one. They do this in order to prevent lawsuits from both a fired employee and from an irate customer who wants to blame the manufacturer for anything he may have damaged due to ignorance or stupidity. It sucks and it sounds like a lot of work but to the company such as Dell in this case it`s all about covering their assets.
  75. Profile photo of coolthing97
    coolthing97 Male 18-29
    1057 posts
    April 3, 2007 at 6:01 pm
    lol, the tech guy asked a load of unneccesary info. XD but i think the tech guy was trying to piss him off... see this quote: "and what is ur first name? drat Ok. And ur last name?" rofl that was funny tho. xD
  76. Profile photo of coolthing97
    coolthing97 Male 18-29
    1057 posts
    April 3, 2007 at 6:04 pm
    i didnt say drat i said fudge, but i would of just told the guy he needed to stfu and calm down, and until he does to call me back later, and then hang up. rofl
  77. Profile photo of coolthing97
    coolthing97 Male 18-29
    1057 posts
    April 3, 2007 at 6:05 pm
  78. Profile photo of Snowkid32
    Snowkid32 Male 13-17
    89 posts
    April 3, 2007 at 6:09 pm
    This is old as hell...
  79. Profile photo of coolthing97
    coolthing97 Male 18-29
    1057 posts
    April 3, 2007 at 6:34 pm
    o.... nvm, the beeps were just them blocking out his personal info... rofl
  80. Profile photo of Spidersaber
    Spidersaber Male 13-17
    9 posts
    April 3, 2007 at 6:57 pm
    um, just like EVERY OTHER computer, you have to HOLD the power button down, not just press it. The Dell guy wasnt being rude at all, he was doing his job by asking all of those questions. Its all company policy. The customer however was being a complete bitch, people like him need to be shot. Seriously, why cant people be nice. We are all human, we all came from the same place. We are practically brothers and sisters. Its amazing how some people treat others. No respect at all.
  81. Profile photo of sunwavewind
    sunwavewind Female 18-29
    690 posts
    April 3, 2007 at 7:04 pm
    Why do people always get so defensive when they call tech support?
  82. Profile photo of dynapyre
    dynapyre Male 18-29
    114 posts
    April 3, 2007 at 7:12 pm
    i am pretty impressed with the tech support dude. he really kept his head well. that man was just an ignorant (and impatient) jerk.
  83. Profile photo of buddy
    buddy Male 30-39
    10116 posts
    April 3, 2007 at 7:17 pm
    The problem is he spent the prior hour on hold and going through their automated system. He had already given all his information, and then this guy asked for it all over again. This can be very frustrating. It`s not the tech support guy`s fault, it`s the fault of the Dell`s crappy system. The tech support guy was just following his script like the robot Dell has turned him into.
  84. Profile photo of SillyCilly
    SillyCilly Female 13-17
    173 posts
    April 3, 2007 at 7:52 pm
    why. are. comments. so. long? anyway, that guy needs to get laid. problem is... who would do it? after all, he does live at his mom`s house. O.O
  85. Profile photo of luciferseven
    luciferseven Male 18-29
    9 posts
    April 3, 2007 at 8:01 pm
    if the guy didnt bitch so much the call would be over on 30 seconds
  86. Profile photo of Disco_Stu
    Disco_Stu Male 18-29
    593 posts
    April 3, 2007 at 9:07 pm
    This is exactly why I hate any kind of customer services. They`ll ask you up to your family lineage even if you just wanted to know the time. I am my own tech support now, noone can explain me better :D
    On the other hand, this was a rude customer. Were I the operator, I`d just poke some fun at him first, just for being so pissed off.
  87. Profile photo of Sweet_Tooth
    Sweet_Tooth Male 18-29
    308 posts
    April 3, 2007 at 9:34 pm
    A lot of you are saying the tech guy deserved it because he didn`t tell the caller right away. That is because he was hoping there was a better way to shut it down without having to just hold down the power button. That isn`t good for the computer, so it is better to find another way. He couldn`t have known that there was no other way because the guy didn`t give him any information about the exact situation. If he would have calmly said that he tried shutting it down and tried pressing the power button once and just asked for an answer without giving his customer info, I`m sure the tech guy would have said it sooner. I think this guy just needs to read the manual a bit more because I`m sure it mentions that in there somewhere. I feel sorryt for the tech guy having to stay calm and put up with callers like this.
  88. Profile photo of sayian17
    sayian17 Male 13-17
    63 posts
    April 3, 2007 at 9:38 pm
    That guy is so dumb! I would love to ask more questions to the caller and see how mad he gets just for laughs! People like that would brighten my day at work. That it so funny!
  89. Profile photo of JadeDragon
    JadeDragon Female 18-29
    88 posts
    April 3, 2007 at 9:40 pm
    Ditto, Sayian.
  90. Profile photo of Sublime10
    Sublime10 Female 13-17
    22 posts
    April 3, 2007 at 9:46 pm
    haha hilarious
  91. Profile photo of SarahofBorg
    SarahofBorg Female 18-29
    3564 posts
    April 3, 2007 at 10:40 pm
    The tech guy wasn`t trying to help him. He never asked what was actually wrong with the computer, nor did he seem to care.
  92. Profile photo of SkwirlsRppl2
    SkwirlsRppl2 Female 40-49
    24 posts
    April 3, 2007 at 11:17 pm
    what a jerk!!

    haha--he still lives with his mom.

    what a catch. loser, jerk, and complete dumb arse!

    people with that kind of attitude dont get anywhere in life. it`s sick.

  93. Profile photo of Demogorgon66
    Demogorgon66 Male 18-29
    193 posts
    April 3, 2007 at 11:25 pm
    Tech guy pwned idiot caller. Douche lives with his MOM still. LMAO
  94. Profile photo of jhonmayer1
    jhonmayer1 Male 18-29
    1289 posts
    April 3, 2007 at 11:53 pm
    take out the battery yeah?
  95. Profile photo of Orchyd
    Orchyd Female 18-29
    43 posts
    April 4, 2007 at 1:20 am
    Now now, let`s give him the benefit of the doubt. Maybe he lives with his mother because she`s old and he`s taking care of her, or has some sort of health problem. I`m sure he`s a wonderful, gentle caregiver. Yep, he just fixes her toast in the morning, fetches the mail for her, brings her some fuzzy slippers, wipes up her drool, and tucks her in safely at night.

    Okay, so thinking of THAT guy taking care of anyone is kind of a horrifying thought. Let`s just continue on with thinking he`s a loser living with his mommy. :D

  96. Profile photo of Sigma_7
    Sigma_7 Male 18-29
    34 posts
    April 4, 2007 at 1:26 am
    I saw a lot of comments wondering why the technician didn`t give the answer right away. While I do not work for Dell, the same principles apply:
    - Techs should not support competitors` products (at least not for free.) Some companies don`t provide support for out-of-warranty products.
    - Techs need to collect contact information for the case in question. It helps identify who is placing the call and how they can be reached - as well as if the contact in question is authorized support on the computer (e.g. the owner may claim only he may call support, which will appear on the account.)
    - Techs need to collect information about the computer. This helps track issues with a computer (e.g. if it`s lemoning.)

    BTW, there`s one thing you should know - I have access to a defective notebook, which does not turn off even when holding down the power button. In this case, you have to remove the battery.

  97. Profile photo of Nebula123
    Nebula123 Female 18-29
    21 posts
    April 4, 2007 at 1:26 am
    omg that was funny. People who don`t know how to turn computers off shouldn`t get computers. Especially when they don`t bother to look in the manual for troubleshooting BEFORE calling customer service. And the tech didn`t ask those questions to piss him off, he has to. Only time I called customer service was when the router crapped out, it was annoying, waiting 45 minutes. But I was polite, the dude asked how long it would take to drive from Cali to Miami, cause apparently he was going to some drag racing thingy in Miami...cause I live in FL and what not...that was interesting.
  98. Profile photo of Gucciprincss
    Gucciprincss Female 30-39
    550 posts
    April 4, 2007 at 1:38 am
    LOL - "My number is the same as my MOM`S!"

    To be honest, the guy sounded a little old to still be living with mom. I guess though, with an attitude like that, apparently he isn`t married. I guess living with his mom makes sense - she is the only one who would put up with that kind of personality.

    The Customer Service Tech is SUPPOSED to ask those questions. If I were that guy, I would just keep asking questions. Kill them with kindness - it makes the customers more upset and you get satisfaction! :-) I would`ve also thrown in, "Have a WONDERFUL day!"

  99. Profile photo of bomb_tom
    bomb_tom Male 18-29
    522 posts
    April 4, 2007 at 3:48 am
    dumb american rednecks shouldnt be anywhere near technology...
  100. Profile photo of dontclickme
    dontclickme Female 13-17
    93 posts
    April 4, 2007 at 8:23 am
    lol, my dad works as a dell costumer support guy thingy too, and he gets every random people!! i dont know, i would of put him on hold..then expect to get fired...
  101. Profile photo of dm2754
    dm2754 Male 40-49
    3351 posts
    April 4, 2007 at 2:53 pm
    see what happens when you piss off tech support
    ha ha
  102. Profile photo of
    246 posts
    April 4, 2007 at 9:13 pm
    I have a dell laptop, so I knew exactly what to do right from the start. Also, I love audio clips like this: My favourite is one that was on here a long time ago, about a guy who got a call from a telemarketer: "THIS IS AN EX-DIRECTORY NUMBER AND THAT INCLUDES F*CKING BRITISH TELECOM!!!" "I TOLD YOU NOT TO RING ME AGAIN!!!" Hahaha, and the insane lady who called the telemarketer a murderer, and went on about how people have died because they couldn`t call 911 because a telemarketer was calling. Hahaha!!! Anyone remember those ones? Anyway, Telemarketers dont usually call me, but when they do, I`m not in a bad mood, so I`m usually nice to them. I never got one phoning to try to sell me something, I just get surveys.
  103. Profile photo of shibbykid8
    shibbykid8 Male 13-17
    84 posts
    April 5, 2007 at 12:22 pm
    Pretty entertaining.

    ....unlike my comment.

  104. Profile photo of AFTERSHOCK
    AFTERSHOCK Male 18-29
    2782 posts
    April 5, 2007 at 8:18 pm




  105. Profile photo of haf2001
    haf2001 Female 18-29
    57 posts
    April 5, 2007 at 8:57 pm
    yeah...I completely sympathize with the tech agent. I do exactly that as a job...I work in a call center, and it`s in our CONTRACT to ask questions at the beginning of the call to verify the customer`s identity...people just don`t understand that this is for their own security. Sure, he was only calling to ask how to turn his computer off...but how does the tech guy know he wasn`t gonna turn around and ask for password resets and such? this is why we verify the identity before hand :P
  106. Profile photo of haf2001
    haf2001 Female 18-29
    57 posts
    April 5, 2007 at 8:59 pm
    although if i was that tech guy, i would have read my abuse script and disconnected the call within 45 seconds :P
  107. Profile photo of uniserinity
    uniserinity Female 18-29
    43 posts
    April 5, 2007 at 10:41 pm
    o_o yeah...when the computer won`t shut down click on the power button for 10 seconds...
    I don`t know..people should know that..?
  108. Profile photo of Erichsgurl2
    Erichsgurl2 Female 18-29
    18 posts
    April 6, 2007 at 7:28 pm
    I used to deal with people like that on the phone all day long for years. I think the Dell guy could have been a lot more understanding and helpful instead of being such an a$$. I could`ve de-escalated that call and helped the guy in thirty seconds flat.
  109. Profile photo of pillowpants
    pillowpants Female 18-29
    107 posts
    April 6, 2007 at 10:19 pm
    customers are so f*uckin stupid! numb nuts should have known you have to hold down the power button. lol @SarahofBorg. You obviously don`t work for a giant corp. malfunctioning....pfft! your brain is malfunctioning.
  110. Profile photo of DellSucks
    DellSucks Male 18-29
    342 posts
    April 9, 2007 at 12:31 am

    I wasn`t as vocal in my Dellish experience.

    They do ask for your service tag 5-10 time during the same call.

    "Now sir, I just need to verify that your favorite color is green, is that correct?" jk

  111. Profile photo of Neagle
    Neagle Male 30-39
    1405 posts
    April 9, 2007 at 5:26 am
    I am not a fan of Dell tech support at all although this this caller was being a prick. This call sounds like it was recorded pre-child- outsourced-labor days. Dell is going the way of Packard Bell in the US, down the pootier. Your better off building your own PC or having one built locally for you.
  112. Profile photo of omarzoo
    omarzoo Male 13-17
    16 posts
    April 10, 2007 at 5:24 pm
    the Dell guy sounds like Kipp on Napolion Dynamite.
  113. Profile photo of jelly0531
    jelly0531 Female 18-29
    3 posts
    April 10, 2007 at 10:24 pm
    Ok, I actually work in a call center and the rep was not being a jerk at all. What most people don`t realize, if someone calls for information for a product that has personal information attached to it, customer service reps have to verify the info BEFORE disclosing information on the account. If we don`t do this, we get fired. It`s not worth losing a job because some non-nice individual doesn`t feel like verifying information, the whole thing takes 30 seconds of the customer`s time. I get non-nice individuals like this everyday that yell at me because they don`t feel like giving their name. The nice thing about my job is if I get an abusive customer, I`m allowed to hang up.
  114. Profile photo of HolyKnight
    HolyKnight Male 13-17
    13 posts
    May 3, 2007 at 1:31 am
    Hehe, if I were the Dell Tech, I would have kept asking pointless questions until he gets so fed up he hangs up.
    For ex.

    "What did you have for dinner last night?"
    "What is your favorite type of music?"
    "*ahem* Why do you still live with your mother?"
    "How many times do you go to the bathroom per day?"
    "Do you do #1 or #2 more frequently?"
    "What is wrong with your computer again? *waits 5 minutes while he explains* I`m sorry did you say something?"
    "So what toppings would you like on your pizza?"
    "Are you homo-sexual?"
    "What is your mother`s name?"
    "Is your head on fire?"

    And stupid stuff like that....and then I would be fired XD

  115. Profile photo of madmax11
    madmax11 Male 18-29
    733 posts
    June 1, 2007 at 5:25 pm
    a 5 year old kid coulda told him that, twat.
  116. Profile photo of trashcan7
    trashcan7 Male 13-17
    564 posts
    May 24, 2009 at 5:25 pm
    This video is no longer available due to a copyright claim by Dell, Inc..

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