Rockin' in the free world since 2005.

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Rating: 4.4
Category: Tech
Date: 06/23/06 04:25 AM

165 Responses to AOL Cancelation, How difficult is it?

  1. Profile photo of burn_
    burn_ Male 18-29
    33 posts
    June 23, 2006 at 2:43 am
    Link: AOL Cancelation, How difficult is it? - Bet you never thought it was this bad.
  2. Profile photo of YouG
    YouG Male 18-29
    2521 posts
    June 23, 2006 at 3:51 am
    Cancel the account!!!
  3. Profile photo of sugarhigh83
    sugarhigh83 Female 18-29
    1034 posts
    June 23, 2006 at 4:32 am
    i heard this one before...on break i think. yeah aol is insane. they dont play around.
  4. Profile photo of chatgirl44
    chatgirl44 Female 18-29
    243 posts
    June 23, 2006 at 4:33 am
    hahahahaha
  5. Profile photo of I_like_quiz
    I_like_quiz Male 18-29
    331 posts
    June 23, 2006 at 4:37 am
    ugh... I remember trying to cancel my account for something, it had a weekly fee. guess what?... the website was down for 1 month and yet I was still charged. G_G lol "can i speak to your dad please" hahaha owned IMO :-D
  6. Profile photo of dudeman1st
    dudeman1st Male 30-39
    1355 posts
    June 23, 2006 at 4:38 am
    OH . . . MAH . . . GAWD! That was insane! AOL is eeeeevil. Man I am rollin.
  7. Profile photo of AndelleRae
    AndelleRae Female 18-29
    837 posts
    June 23, 2006 at 4:38 am
    Lmao. My sister had an account with AOL once. She cancelled it, and like 4 years later, she finds out they`re still charging her 100 bucks a year because they signed her up for yearly credit reports (which she never used or even got), and they didn`t cancel them when she cancelled the account with aol. xD I despise AOL.
  8. Profile photo of irred
    irred Female 13-17
    695 posts
    June 23, 2006 at 4:42 am
    my freggin gosh, i guess that guy doesnt talk to much, so he was trying to make a friend, lol
  9. Profile photo of Quake3girl01
    Quake3girl01 Female 13-17
    48 posts
    June 23, 2006 at 4:45 am
    blah.
  10. Profile photo of toneman
    toneman Male 30-39
    527 posts
    June 23, 2006 at 4:50 am
    That`s why I never have and never will have AOL account. Not to mention, there are thousands of hackers writing code specifically for AOL software.
  11. Profile photo of wslonger
    wslonger Male 30-39
    102 posts
    June 23, 2006 at 5:21 am
    AOHELL
  12. Profile photo of xXBOREDxX
    xXBOREDxX Female 13-17
    44 posts
    June 23, 2006 at 5:41 am
    lol wslonger aohell here here i agree i dont av aol and thank god now afta i av sin this lol
  13. Profile photo of Osprey39
    Osprey39 Male 18-29
    1409 posts
    June 23, 2006 at 6:07 am
    ^ Is that English?

    AOL sucks.

  14. Profile photo of deaf_woman
    deaf_woman Male 30-39
    2721 posts
    June 23, 2006 at 6:12 am
    Yep, I`ve also read & heard that AOL is terrible.
  15. Profile photo of kcvampire
    kcvampire Male 30-39
    51 posts
    June 23, 2006 at 6:14 am
    and i thought them montering your surfing and installing spyware waas bad
  16. Profile photo of tammoth
    tammoth Female 18-29
    57 posts
    June 23, 2006 at 6:15 am
    Is it true that AOL writes itself to your computer aswell or is that just myth?
  17. Profile photo of unbelievable
    unbelievable Male 18-29
    1154 posts
    June 23, 2006 at 6:28 am
    i hate AOL the crap is litterd all over my computer cuz it was pre-installed, i keep deleting it but its ALWAYS somewhere...AOL MUST DIE
  18. Profile photo of lolakitty72
    lolakitty72 Female 30-39
    1972 posts
    June 23, 2006 at 6:34 am
    AOL is like Microsoft or Tom Cruise kinda evil.
  19. Profile photo of OctoberRayne
    OctoberRayne Male 13-17
    146 posts
    June 23, 2006 at 6:38 am
    MSN > AOL
  20. Profile photo of 00_heaven
    00_heaven Male 18-29
    106 posts
    June 23, 2006 at 6:49 am
    OH GOD IM doomed for life, ive got aol, if i want to cancel then i wont be able to :(.

    they better keep giving me money off my bill (like they do now) or else

  21. Profile photo of pocketfluff
    pocketfluff Female 18-29
    23 posts
    June 23, 2006 at 6:49 am
    First of all: people in the 21st century still use AO??

    Second of all, I believe this was an extreme situation; when I tried to cancel my free 1000 hours account (I was in a moving/transition phase, and it was easy to install), it wasn`t nearly as hard to cancel. Granted, the AOL rep tried to persuade me not to leave them, but the effort wasn`t nearly as stalkerish as this one.

    Of course, my experience was nearly 2 years ago - the protocol for accounts about to be terminated may have changed, but I really do believe this was just an isolated situation. At least the segment does expose AOL as the desperate customer-bullyingg ISP that it has become.

    AOL still sucks, though.

  22. Profile photo of PeterLazarou
    PeterLazarou Male 40-49
    24 posts
    June 23, 2006 at 6:51 am
    i did this too for my boss and the guy was on the phone with me for 30 mins because canceling the account apparently was offending to him and really was riding me to keep it for her. Finally I said, "Dude, you`re breakin` my balls here, just cancel the damn thing" and supposedly he did. And now I`m dealing with them to take off this dial-up fee they keep taking on my phone, almost 200 bux. non-nice individuals
  23. Profile photo of Allen_05
    Allen_05 Male 18-29
    60 posts
    June 23, 2006 at 6:54 am
    In the UK, there was an advert from AOL about child protection cover, which was an extra (expensive) fee, then the advert said `together with your supervision,` If you`re supervising, clearly theres no need for protection? )-|
  24. Profile photo of robsug
    robsug Male 13-17
    22 posts
    June 23, 2006 at 6:58 am
    has anyone here tried to actually uninstall AOL??
    I did it about 2 years ago and had to reformat my drive because it deleted important drivers for windows.
    I now reccomend no one ever uses AOL.
    Not even the fact that the AOL interface will not allow you to access `the internet`, AOL is like the sea, but with a giant fish net around it, only certain sites are allowed in.
    In my eyes that isn`t the `internet`.
  25. Profile photo of emma_is_best
    emma_is_best Female 13-17
    72 posts
    June 23, 2006 at 7:15 am
    Hahaha.
    John got fired.
  26. Profile photo of wolfinstinct
    wolfinstinct Male 13-17
    92 posts
    June 23, 2006 at 7:48 am
    My mom was on the phone for a couple hours. . .
    They asked, "Do you use AIM at all?" Yes. "Do you use the same account on AIM as on AOL?" Yes. "How often do you use it?" It`s on nearly all the time. . . "It says here you have 700 hours on your AIM account, this will be included into the bill" WHAAAAAT?! They just would not cancel the account, and trying to tack on fees where they weren`t supposed to be.
  27. Profile photo of numbskull84
    numbskull84 Male 13-17
    144 posts
    June 23, 2006 at 8:35 am
    emma is best stole the words right outta my my mouth

    haha he got fired

  28. Profile photo of ryan14
    ryan14 Male 13-17
    2057 posts
    June 23, 2006 at 8:40 am
    maybe all these AOL horror stories are all from John answering all the calls
  29. Profile photo of smort
    smort Male 18-29
    127 posts
    June 23, 2006 at 8:56 am
    hmm feel kinda sorry for john getting fired n all. i bet he was just doing what he`d been told. he was probably just following a script... aol used him as a scapegoat for their poo-filled customer services procedure. hmm, or maybe he WAS just a rebel with a cause... to keep that account!
  30. Profile photo of IAmTheMoose
    IAmTheMoose Male 18-29
    1343 posts
    June 23, 2006 at 9:23 am
    did anyone else notice that the clip started at 0:15 and ended at 2:14 (running for 1:59) but it said that the clip ran for 3:39?
  31. Profile photo of LaChica
    LaChica Female 18-29
    1596 posts
    June 23, 2006 at 9:37 am
    i think we learned a valuable lesson hear...

    DONT SIGN UP FOR AOL

  32. Profile photo of MissyRee
    MissyRee Female 18-29
    873 posts
    June 23, 2006 at 9:39 am
    Lol.. aol sucks!!
  33. Profile photo of LaChica
    LaChica Female 18-29
    1596 posts
    June 23, 2006 at 9:40 am
    I like to break the AOL Cds when they come in the mail. hehehe
  34. Profile photo of gonadsonfire
    gonadsonfire Male 13-17
    579 posts
    June 23, 2006 at 9:46 am
    lol. funny stuff!
  35. Profile photo of Hoogs
    Hoogs Male 18-29
    153 posts
    June 23, 2006 at 9:50 am
    This is why I don`t have AOL. Even the AIM software gets in your face about everything...
  36. Profile photo of bionicRod
    bionicRod Male 30-39
    1014 posts
    June 23, 2006 at 9:54 am
    smort, I was thinking the same thing. I work on the phones for a mail order company, and we have a strict script to follow. I`m betting they didn`t pay John enough to give a crap whether or not this guy kept AOL, but either that was scripted or there was some penalty to John for losing a customer. Poor guy.
  37. Profile photo of IAmTheMoose
    IAmTheMoose Male 18-29
    1343 posts
    June 23, 2006 at 10:02 am
    "I like to break the AOL Cds when they come in the mail. hehehe" -LaChica

    really? i like to shoot them }-)

  38. Profile photo of FairSpirit
    FairSpirit Female 30-39
    115 posts
    June 23, 2006 at 10:09 am
    I had several situations like that when I tried to cancel MY AOL account. They sure do not give up easily. They do EVERYTHING they can to keep you with AOL. I no longer have AOL, thank goodness.
  39. Profile photo of Ragin2340
    Ragin2340 Male 18-29
    1117 posts
    June 23, 2006 at 10:13 am
    I canceled aol years ago, back when it was still 3.0. Glad it wasnt as hard as it is now. Boo to AOL
  40. Profile photo of Naz14
    Naz14 Female 18-29
    1498 posts
    June 23, 2006 at 10:36 am
    CompuServe was about the same, they are a branch off of AOL and yeah my dad wasnt too happy with them at all. Im sure he waited a good 10 to 15 minutes to get to a REAL person, and then they always go through the whole..ohh keep your internet thing..well why the hell would someone be calling if they DIDNT want to cancel it? All he said was hey, I hate dialup, its slow, ties up the phone line and disconnects alot, and you DONT have cable internet so im going with our local company.. the person was like...oh..ok..i cancelled it..thanks! and my dads like yeaa....click
  41. Profile photo of MikePiano
    MikePiano Male 18-29
    1425 posts
    June 23, 2006 at 10:43 am
    haha, that was great....kudos for the guy maintaining his sanity and making an appearance in the news to talk about it. people just don`t know how to listen anymore...and WTF does IMO mean?
  42. Profile photo of Dustfinger
    Dustfinger Female 13-17
    314 posts
    June 23, 2006 at 10:44 am
    Omg... that is why i will NEVER have a stupid AOHELL account. I feel for my poor sister... but shes kinda a dillhead, we basically screamed in her face DONT INSTALL AOL ON THE DOWNSTAIRS COMPUTER, and guess what? next day, I am greeted by "Hello this is aohell! pls log in so we can screw you!" took me like an hour to get rid of... KILL AOHELL!
  43. Profile photo of KatrynaS
    KatrynaS Female 13-17
    113 posts
    June 23, 2006 at 10:46 am
    heh
  44. Profile photo of look215
    look215 Male 18-29
    1084 posts
    June 23, 2006 at 10:54 am
    meh when I worked for sprint I could probably see the exact same thing happen, they have something called a "Cancelation line" which is actually for retention and you`re transfered here after about a minute or 2 of talking to a customer service rep.
  45. Profile photo of Frazoli
    Frazoli Male 18-29
    30 posts
    June 23, 2006 at 10:57 am
    People...John did not get fired. These people are trained to do just what he did. The statement from AOL (that her was fired) was just a cover to keep the public calm. It just didn`t happen.

    It truly is AOL-Hell.

  46. Profile photo of marchhare123
    marchhare123 Male 30-39
    547 posts
    June 23, 2006 at 11:02 am
    Yeah I doubt he lost his job, althought he should have. If you read what he was saying, thats not a script. Esp, when he said look here one day you will grow up and see i was right. Scripts for CSR`s bascally give the person like 4 or 5 chances to keep the account but after a certian time if the person wants to cancel it should be done. I really hope he got fired and then beat up and mugged in the parkinglot when he left.
  47. Profile photo of flippant
    flippant Female 18-29
    447 posts
    June 23, 2006 at 11:24 am
    My boyfriend does the retention thing, and it`s one of the pootiest jobs going, right up there with telemarketing. I don`t think John there stuck to the script, but that is about what you`re supposed to do. But I`m sure he did get fired, cos when an expose` like this comes out, someone`s head has got to roll and it sure as hell won`t be anyone in management.

    BTW, I had a similar experience a couple years ago with AOL. I cancelled, they kept billing my account, I cancelled again, they kept billing my account, I threatened to sue, they stopped the account the same day and cancelled my bills.

    Hey, they gotta pay for the distribution of all those ubiquitous, obnoxious CDs somehow, right?

  48. Profile photo of joe3086
    joe3086 Male 13-17
    22 posts
    June 23, 2006 at 11:38 am
    I didn`t hear John make any comments about talking to Vincent`s dad o_O
  49. Profile photo of HamFar
    HamFar Male 13-17
    429 posts
    June 23, 2006 at 12:04 pm
    AOL SUCKS dsl or cable is better seriosly i hope that fool got fired. haha AOL tries to take over the world except were always smart and early on making our desicions of canceling the account.
  50. Profile photo of joolia
    joolia Female 13-17
    272 posts
    June 23, 2006 at 12:10 pm
    that`s hilarious. i do feel bad for john, who got fired... but i have a feeling AOL tells its employees to have their people try to convince the customers not to cancel.
  51. Profile photo of GrereX1
    GrereX1 Male 13-17
    921 posts
    June 23, 2006 at 12:15 pm
    Poor John, he is maybe def...
  52. Profile photo of neeley2009
    neeley2009 Male 18-29
    142 posts
    June 23, 2006 at 12:20 pm
    This came at a weird time. I found out today that when I cancelled my Xbox Live account over a year ago, they didn`t actually cancel it. Well, other than the fact that I couldn`t use it, they still charged us the money.
  53. Profile photo of fleafly
    fleafly Male 18-29
    268 posts
    June 23, 2006 at 12:26 pm
    Same exact thing happened with me. To anyone out there even considering AOL.. DON`T.
  54. Profile photo of dkny
    dkny Female 13-17
    114 posts
    June 23, 2006 at 12:30 pm
    I doubt John really did get fired. I remember wanting to install AOL a few years ago because I thought the adverts were cool, thankfully my father said no =p
    and IMO means in my opinion.
  55. Profile photo of superbutts
    superbutts Male 13-17
    95 posts
    June 23, 2006 at 12:32 pm
    LMAO

    CANCEL THE ACCOUNT

    No just tell me why!

    CANCEL IT.

  56. Profile photo of Cynnick
    Cynnick Female 13-17
    408 posts
    June 23, 2006 at 12:33 pm
    Heh...this is why I have never, do not have, and will never have AOHELL.
    But Vincent`s head looked like a damn egg. I wanted to ake a friend egg. Out of his head. Ahaha. And then feed it to John and hope he gets food poisoning.
  57. Profile photo of floatinsinki
    floatinsinki Female 30-39
    86 posts
    June 23, 2006 at 12:54 pm
    We kept getting more of the free trial everytime we tried to cancell. When we finally cancelled, they kept hitting our checking account month after month in an attempt to bill us for usage. SOBs!
  58. Profile photo of LovexChelsey
    LovexChelsey Female 13-17
    193 posts
    June 23, 2006 at 12:56 pm
    I hate AOHell.
    F***faces.
  59. Profile photo of turkish
    turkish Male 30-39
    91 posts
    June 23, 2006 at 1:00 pm
    Wow. How the hell did he keep his composure? Even knowing it was being taped I would have lost it. Well done.
  60. Profile photo of 7451
    7451 Male 70 & Over
    1478 posts
    June 23, 2006 at 1:07 pm
    I`ve seen this kinda thing before.

    I have bt. It sucks, half the time it won`t even connect.

  61. Profile photo of mldlds
    mldlds Male 18-29
    53 posts
    June 23, 2006 at 1:08 pm
    Thats why there motto is:

    AOL: for people who don`t know better.

  62. Profile photo of jhonmayer1
    jhonmayer1 Male 18-29
    1289 posts
    June 23, 2006 at 1:09 pm
    that wasnt even the whole convorsation....the aol guy starts talking about vincent ferrari`s dad and how he uses it and stuff...and its sad....but its kool his last name is ferrari!!!! wooo....
  63. Profile photo of roker4life
    roker4life Male 13-17
    113 posts
    June 23, 2006 at 1:27 pm
    It didnt show the whole convo i dont think
  64. Profile photo of myrandommind
    myrandommind Female 13-17
    178 posts
    June 23, 2006 at 1:30 pm
    I`ve heard this before... Oh, wait, that`s because John answered my cancellation call too! I cancelled at 8.0 plus, and I`m not sorry for it. Now I have DSL and Mozilla, and I`m much much happier.
  65. Profile photo of LiLBlond3790
    LiLBlond3790 Female 70 & Over
    300 posts
    June 23, 2006 at 1:32 pm
    the same thing happened when we tried to cancel my grandma`s account for AOL. the guy on the phone was giving her a really hard time (and remember, she`s an old lady for crying out loud!), and so my mom grabbed the phone from her and started screaming at the guy to cancel the account.
  66. Profile photo of lacker239
    lacker239 Male 13-17
    319 posts
    June 23, 2006 at 1:33 pm
    AOhell indeed
    if you put their cds in the microwave for 3 seconds, it makes a cool spark, best use for them
    where is his site?
  67. Profile photo of mostclever
    mostclever Female 30-39
    316 posts
    June 23, 2006 at 1:40 pm
    On 6/23/2006 12:54:40 PM floatinsinki wrote: We kept getting more of the free trial everytime we tried to cancell. When we finally cancelled, they kept hitting our checking account month after month in an attempt to bill us for usage. SOBs!

    I`ve heard that one before. Check of this information from the
    Better Business Bureau.

  68. Profile photo of fruitloop
    fruitloop Female 13-17
    15 posts
    June 23, 2006 at 1:40 pm
    Times like these I love NTL. :)

    Is this suprising?

  69. Profile photo of IkeRay
    IkeRay Male 18-29
    2705 posts
    June 23, 2006 at 1:42 pm
    that wasnt the entire convo. John goes off and starts cussing at vincent for coping an attitude. he was fired because he was cussing at a customer....
  70. Profile photo of B-Hazard
    B-Hazard Male 18-29
    2960 posts
    June 23, 2006 at 1:45 pm
    "You have high speed internet? Must have a nice computer....It`d be a shame if anything were to happen to it.... capiche?"
  71. Profile photo of HairyEyeball
    HairyEyeball Male 13-17
    451 posts
    June 23, 2006 at 1:58 pm
    hahahaha "im not going to repeat myself, just cancel the acount"
  72. Profile photo of PeaceFrog71
    PeaceFrog71 Male 13-17
    245 posts
    June 23, 2006 at 2:22 pm
    AOL, america`s online losers :-P
  73. Profile photo of oumaverick
    oumaverick Male 18-29
    206 posts
    June 23, 2006 at 2:24 pm
    Heh, I work for Thrifty car rental. Yeah we do try to perswade you to book with us, but once you say no, we give up and take the next call.

    The AOL person might be recieving a commission for how many calls he takes

  74. Profile photo of PeaceFrog71
    PeaceFrog71 Male 13-17
    245 posts
    June 23, 2006 at 2:28 pm
    Im sooo creative hehe
  75. Profile photo of PeaceFrog71
    PeaceFrog71 Male 13-17
    245 posts
    June 23, 2006 at 2:30 pm
    OH and...AOL is in the UK? o.o

    It`s America online for chirst sake!

    Who let it pollute another country...

  76. Profile photo of beatlefaerie
    beatlefaerie Female 18-29
    294 posts
    June 23, 2006 at 2:58 pm
    Ridiculous!
    I don`t feel bad for John... he was an officious prick.
    I`ve had to "break up with" both Compuserve, a branch of AOL, and AOL itself. Both were insane. You would think they have enough customers not to worry about one of them leaving, but they really get nervous.
    Everyone should go with DSL or cable. Definitely.
  77. Profile photo of SassySweet05
    SassySweet05 Female 18-29
    221 posts
    June 23, 2006 at 3:08 pm
    I live too far out to have DSL. We HAVE to have Aohell. It stinks like $hit.
  78. Profile photo of glocktypus
    glocktypus Female 18-29
    430 posts
    June 23, 2006 at 3:17 pm
    I had problems like this with other comapnies. I had one drop the call and keep tranfering me to different people. Then I had to explain everything all over again. They think they can get away with this because they don`t have to deal with you in person.
  79. Profile photo of Wamba
    Wamba Female 18-29
    11 posts
    June 23, 2006 at 3:21 pm
    It`s actually worse than this sometimes. I`m still trying to cancel after months. Next call I make I`m going to inform them that I refuse to use any of their services for the remainder of my existence. And then flip them the birdie. They won`t be able to see it, but what the heck. I`ll make me feel better. ^^;
  80. Profile photo of DHF
    DHF Male 18-29
    368 posts
    June 23, 2006 at 3:27 pm
    This was entertaining. I`m glad someone has finally revealed AOL`s evil plot to have everybody in the world as customers.
  81. Profile photo of Willowpuff
    Willowpuff Female 18-29
    2221 posts
    June 23, 2006 at 3:27 pm
    AOL.
    SUCKS.
    SO.
    MUCH.

  82. Profile photo of martin8me
    martin8me Male 13-17
    32 posts
    June 23, 2006 at 3:27 pm
    haha he got fired lol
  83. Profile photo of newyorkcares
    newyorkcares Female 13-17
    1 post
    June 23, 2006 at 3:28 pm
    Yeah I used to have AOL.. then my computer crashed and I didn`t have money to fix it, so I tried to cancel AOL, because it wasn`t in use but they were charging me for it still. It made my computer ridiculously slow, to begin with, and wouldn`t allow me to get onto certain sites. I tried to cancel my account, and I was on the phone for 20 minutes with the employee, who was trying to convince me not to cancel. So FINALLY I got them to cancel my account, and they told me I needed a code of some sorts, I can`t remember what it was for. The employee said the code quickly, then hung up, before I could catch it. So I ended up having to go through the whole process again just to get that code. I finally deactivated it.. so I thought. It turns out, they completely ignored my call, and they continued to send me bills.
  84. Profile photo of dreamschemer
    dreamschemer Female 13-17
    178 posts
    June 23, 2006 at 3:34 pm
    it`s terrible.
  85. Profile photo of chaosgirl
    chaosgirl Female 13-17
    169 posts
    June 23, 2006 at 3:55 pm
    AOL needs to die...
  86. Profile photo of sulu
    sulu Male 18-29
    994 posts
    June 23, 2006 at 4:35 pm
    this is why i have firefox and earthlink
  87. Profile photo of MikePiano
    MikePiano Male 18-29
    1425 posts
    June 23, 2006 at 4:51 pm
    thank you dkny.
  88. Profile photo of Oxymoron1992
    Oxymoron1992 Male 13-17
    73 posts
    June 23, 2006 at 5:01 pm
    Ugh, I remember like 3 months ago when my dad tyed to cancel our AOL account he was screaming and cursing at the guy for like a half hour.
  89. Profile photo of cahalla
    cahalla Female 18-29
    961 posts
    June 23, 2006 at 5:08 pm
    thats crazy.
    i hate it when companies do that..
    i have the same problem with me cell phone comp too though.. its ridiculous.
  90. Profile photo of nicole_xo
    nicole_xo Female 13-17
    2552 posts
    June 23, 2006 at 5:16 pm
    Cancel the account.
    Cancel the account.
    Cancel the account.
    MY LORD JUST CANCEL THE ACCOUNT!
  91. Profile photo of xbox8798
    xbox8798 Male 13-17
    175 posts
    June 23, 2006 at 5:20 pm
    i saw this when it aired and i really couldn`t believe what was going on
  92. Profile photo of Baphomet73
    Baphomet73 Male 30-39
    198 posts
    June 23, 2006 at 5:27 pm
    I had AOL for two years, and I only paid for two months. That was back when they would offer you a free month if you continued service with them. So I would just try to cancel before the free month was over, and they would offer me another free month. I can`t believe I got away with it for that long. Idiots.
  93. Profile photo of bianchi
    bianchi Female 18-29
    606 posts
    June 23, 2006 at 5:33 pm
    That guy deserves to get fired.
  94. Profile photo of smassi
    smassi Female 13-17
    203 posts
    June 23, 2006 at 5:39 pm
    i have a couple of questions.

    1. i have roadrunner (homepage), but i can get an AOL email account. is having an email account at AOL the same thing as what the clip said or not?

    2. Is AIM the same as AOL? because i got an email account for AIM.

    please help me! im confused!

  95. Profile photo of smassi
    smassi Female 13-17
    203 posts
    June 23, 2006 at 5:41 pm
    oh! and btw, the AIM email account was free, i think...
  96. Profile photo of glitter bitc
    glitter bitc Female 13-17
    496 posts
    June 23, 2006 at 6:32 pm
    yea i would have bitched off at them. i would not have been able 2 stay calm 4 that long.
  97. Profile photo of lucylucylu
    lucylucylu Female 13-17
    45 posts
    June 23, 2006 at 6:58 pm
    big deal he was on the phone for 20 minutes. Get over it.
  98. Profile photo of CmdrBittles
    CmdrBittles Female 18-29
    1173 posts
    June 23, 2006 at 7:35 pm
    I kinda feel bad for the guy that got fired..I worked in a few call centers, I know what it`s like. If he didn`t push like that he probably would have gotten crappy quality scores and possibly fired anyway, if he`s been talked to before about not pushing enough. Or..maybe the guy wanted to be fired. lol
  99. Profile photo of KungPowFooey
    KungPowFooey Female 18-29
    1 post
    June 23, 2006 at 8:11 pm
    Here is just insight from another angle at AOL. My boyfriend works for a company that does 3rd party verification for AOL and Compuserve. Once a customer does anything to their AOL account they have to be transferred to 3rd party verification to approve what they did, whether it be cancelling or whatever. So, sometimes, people call to cancel and the AOL rep. says "Well, I am gonna add a free month to your service" and then they immediately transfer to 3rd party verification. So my boyfriend gets people sometimes who say "Uhm...I wanted to cancel and he didn`t and he sent me to you." But luckly, people at 3rd party can cancel the account. So, just go through them is my advice.
  100. Profile photo of AVDPhoenix
    AVDPhoenix Male 30-39
    1522 posts
    June 23, 2006 at 8:25 pm
    Hahahahahahahaha! Bloody odd and funny at the same time! "Cancel the account!!! Can I talk to your dad?" Hahahaha.
  101. Profile photo of ashwey
    ashwey Female 13-17
    943 posts
    June 23, 2006 at 8:38 pm
    utterly ridiculous.
    AOL sucks a$$.
    i`ve had it a couple years ago/
    it had the sucky connections
    and everything.
    con artists.
  102. Profile photo of trashcan678
    trashcan678 Male 13-17
    361 posts
    June 23, 2006 at 8:48 pm
    omg i would have yelled my @$$ off at john what an idiot
  103. Profile photo of trashcan678
    trashcan678 Male 13-17
    361 posts
    June 23, 2006 at 8:51 pm
    i didnt here him say can i talk to you dad
  104. Profile photo of cannibal151
    cannibal151 Male 18-29
    1551 posts
    June 23, 2006 at 9:12 pm
    lmao
  105. Profile photo of crayzhomie
    crayzhomie Male 18-29
    22 posts
    June 23, 2006 at 9:22 pm
    all too true.
  106. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:24 pm
    Customer Service Representative: Hi, this is John at AOL. How may I help you today?

    Vincent: I want to cancel my account.

    CSR: Sorry to hear that. Let`s pull your account up here real quick. Can I have your name, please?

    Vincent: Vincent Ferrari

    CSR: `K, Vincent . . . All right, thank you very much. Okay. You`ve had this account for a long time.

    Vincent: I just don`t use it anymore.

    CSR: Okay. Well actually, I`m showing a lot of usage on this account.

    Vincent: Yeah, a long time ago. Not recently.

    (Here the service rep asks about another user name that belongs to Ferrari`s dad.)

    CSR: Well, what`s causing you to want to turn this off today? I mean obviously, I mean . . .

    Vincent: I don`t use it and he doesn`t use it, so we`re canceling it. . . . I don`t need it. I don`t want it. I just don`t need it anymore.

    CSR: Well, on June 2nd, this account was signed on. It`s been on for 72 hours. On June 2nd.

    Vincent: I don`t know how to make it any clearer . . .

  107. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:25 pm
    CSR: Last month was 545 hours of usage.

    Vincent: I don`t know how to make this any clearer, so I`m just going to say it one last time. Cancel. The. Account. Please.

    CSR: Well explain to me what`s, wha, why . . .

    Vincent: I`m not explaining anything to you. Cancel. The. Account.

    CSR: Wha, what`s the matter, Vincent? We`re just . . . I`m just trying to help here.

    Vincent: You`re not helping me. Helping me would be . . .

    CSR: I am trying to help . . .

    Vincent: Listen! I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account.

  108. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:25 pm
    CSR: No, it wouldn`t actually . . .

    Vincent: Cancel my account!

    CSR: Turning off your account . . .

    Vincent: Cancel! The! Account! Ca-

    CSR: Would be the worst thing that . . .

    Vincent: Cancel! The account.

    CSR: Is your dad there?

    Vincent: My dad? I`m the primary paying, I`m the primary person on the account.

    CSR: `K, `cause I`m just trying to secure . . .

    Vincent: CANCEL THE ACCOUNT! I don`t know how to make this any clearer for you. . . . When I say cancel the account, I don`t mean figure out how to help me keep it, I mean cancel the account!

    CSR: Uh . . . I`m sorry. I don`t know what anybody`s done to you, Vincent . . .

    Vincent: You`re annoying the s--- out of me! That`s what you`re doing to me.

    CSR: And that goes both ways, my friend.

    Vincent: Good. Could you please . . . ?

  109. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:25 pm

    CSR: All I`m . . . all right. Someday, when you calm down, you`re going to realize that all I was trying to do was help you, and it was actually in your best interest to listen to me . . .

    Vincent: Wonderful!

    CSR: And when that epiphany happens, why don`t you just give us a call back.

    Vincent: Okay. Yeah, great.

    CSR: As I process your cancellation request, I have to tell you about a free benefit available for valued members like yourself . . .

  110. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:25 pm
    Vincent: Don`t want it! I know the drill, I don`t even want it. Don`t even bother.

    CSR: If you want me to cancel this account, you`re going to let me speak, and give this paragraph. Okay? . . . But, you`re going to listen to me if you want this turned off. So. Can I speak now?

    Vincent: Go right ahead.

    CSR: Thank you! Appreciate that. As I process your cancellation request, I`d like to tell you about a free benefit available to valued members like yourself . . .

    Word for Word is an occasional feature excerpting passages of interest from books, magazines, Web sites and other sources. The text may be edited for space but the original spelling, grammar and punctuation are unchanged.

  111. Profile photo of phaseout2004
    phaseout2004 Male 18-29
    150 posts
    June 23, 2006 at 9:26 pm
    There the full thing
  112. Profile photo of Omgroflwtf
    Omgroflwtf Male 13-17
    510 posts
    June 23, 2006 at 9:56 pm
    ^^
    Thanks, they didn`t play the whole thing on the news.
    I feel sorry for John and Vincent at the same time.
    AOHell sucks.
  113. Profile photo of tatervent
    tatervent Male 18-29
    373 posts
    June 23, 2006 at 10:06 pm
    AOL is complete trash, they try to take over your computer... and it slows wayyy down and gets sick all the time


    I use AIM all the time, without downloading a thing... www.meebo.com

  114. Profile photo of hd42slt
    hd42slt Female 18-29
    231 posts
    June 23, 2006 at 10:07 pm
    Wow. He was a lot more patient than me. I think I would`ve moved right to "Let me speak to your supervisor". Forget arguing with him.
  115. Profile photo of Penguin619
    Penguin619 Male 13-17
    1 post
    June 23, 2006 at 11:16 pm
    Check out the name of the topic; you got frustration
  116. Profile photo of NOFX14
    NOFX14 Male 18-29
    1141 posts
    June 23, 2006 at 11:45 pm
    thats why i dont use Aol. i think the people who are tryign to stick up for AOL should shut up and let people make their own choices.
  117. Profile photo of lolakitty72
    lolakitty72 Female 30-39
    1972 posts
    June 24, 2006 at 12:00 am
    Herpes is easier to get rid of than AOL
  118. Profile photo of atownorg
    atownorg Male 13-17
    305 posts
    June 24, 2006 at 12:20 am
    Well, I hate AOL. But my ISP is Roadrunner (which is owned by the same people as AOL), and I`m happy as a calm. Thats weird.
  119. Profile photo of boomback
    boomback Male 13-17
    51 posts
    June 24, 2006 at 12:23 am
    lolakitty is right
  120. Profile photo of myrandommind
    myrandommind Female 13-17
    178 posts
    June 24, 2006 at 1:16 am
    "Herpes is easier to get rid of than AOL"
    Almost!! My aunt had it, and it took her just as long to get rid of it as to cancel our AOhell stuff. And it was less painful for her too.
  121. Profile photo of 17945
    17945 Male 18-29
    725 posts
    June 24, 2006 at 1:17 am
    I feel this guys pain because MY FAMILY HAS TRIED GETTING AOL OFF OF THIS DAMN COMPUTER 3 TIMES ALREADY! Guess What? IT WON`T dratING COME OFF!
  122. Profile photo of suicideboy
    suicideboy Male 18-29
    77 posts
    June 24, 2006 at 1:17 am
    I have the same story i tried to cancel aol it tiook me 1 and a half hours
  123. Profile photo of jenice
    jenice Female 18-29
    98 posts
    June 24, 2006 at 1:20 am
    wow...that`s rough. i`m glad i can`t use aol! (never wanted to anyway...hated the ads,)

    and to you NOFX14: i don`t think i found a single person that stood up for AOL here on IAB. people here are too smart for that, i guess. just thought i`d let you know.

  124. Profile photo of DragonSageX
    DragonSageX Male 18-29
    193 posts
    June 24, 2006 at 1:34 am
    Hmm...I remember my mom just cancelled the credit card they were billing. Practically stole the last 3 months from them.
  125. Profile photo of CacaPUNYETA
    CacaPUNYETA Female 18-29
    139 posts
    June 24, 2006 at 1:51 am
    i tired cancelling twice and AOL gave me these stupid ridculous deals so my dad said to take them....

    after we saw how high the bill was betting my dad got the bank to stop sending money to AOL so evenutally after 6 months of not paying the bills and fees, they CANCELLED my account....

    i tried to sign on but they said the account was invalid, so if you want to get AOL to cancel your account, just stop paying!!

  126. Profile photo of Ms_Behave
    Ms_Behave Female 18-29
    42 posts
    June 24, 2006 at 3:38 am
    OMG that brought back nightmares!!! I had AOHell for a while a long time ago, and when I tried to cancel the account they told me NO!! AS IF?! They said it was because they`d like me to keep trying it for a while then I can call them back in a month or so if I`m still not happy?! Needless to say I got mad and started verbally swinging and told them to cancel it NOW. They said they would and I found out like six months later they`d been charging me the entire time anyways. When I called all mad they said I never cancelled the account. They finally did cancel it then started charging me again for it like three months later!! It was a nightmare trying to deal with those bastards!
  127. Profile photo of geckosrock
    geckosrock Male 13-17
    979 posts
    June 24, 2006 at 5:43 am
    1000 free hours! what a deal!
  128. Profile photo of sheri1983
    sheri1983 Female 18-29
    4 posts
    June 24, 2006 at 7:18 am
    wow... I work for a high speed internet company and if someone calls in and says they wanna cancel i ask why and say ok i`ll get that done for you. Like holy crap, that`s just pitiful, but I guess they`re getting desperate.
  129. Profile photo of sheri1983
    sheri1983 Female 18-29
    4 posts
    June 24, 2006 at 7:31 am
    oh, and here`s the whole convo....

    http://media.putfile.com/AOL-Cancellatio...

  130. Profile photo of Lupine
    Lupine Female 13-17
    455 posts
    June 24, 2006 at 7:50 am
    Wait- this got on the news? It`s unfair but not exactly newsworthy...
  131. Profile photo of radioactive1
    radioactive1 Female 13-17
    35 posts
    June 24, 2006 at 8:13 am
    It was fine when i canceled AOL, felt sorry for that dude though!
  132. Profile photo of xcchick51
    xcchick51 Female 18-29
    127 posts
    June 24, 2006 at 9:35 am
    That`s ridiculous. I really don`t like AOL.
  133. Profile photo of WaywardSon
    WaywardSon Male 13-17
    36 posts
    June 24, 2006 at 10:47 am
    Couldn`t be more true. I can`t tell you HOW long it took us to cancel with AOL, and even after it was all said and done, they started charging us again a few months later! They then tried to convince us that someone had downloaded the software or some crap like that... why anyone continues to use America Out-of-line is just beyond me.
  134. Profile photo of soro
    soro Male 13-17
    693 posts
    June 24, 2006 at 11:58 am
    Lol, lachica i do the same thing XD

    and joe3086, same here.

  135. Profile photo of ShinySword92
    ShinySword92 Male 13-17
    46 posts
    June 24, 2006 at 1:06 pm
    I have Aol Instant Messenger...Is that equally important to get rid of? Cuz I know when I grow up I`m not going to need it anymore...And I do have a bad temper.
  136. Profile photo of TheEx
    TheEx Female 13-17
    155 posts
    June 24, 2006 at 3:09 pm
    AOL tries waaaaay too hard. Especially with those little discs they give out everywhere...

    One time my brother, after only 3 weeks of having AOL, tried to cancel his account. He did tape the conversation, but he never sent it in or anything. It was almost the same conversation Vincent and Johnny had. Ha. Go die AOL.

  137. Profile photo of reb0rn4never
    reb0rn4never Male 18-29
    555 posts
    June 24, 2006 at 3:21 pm
    You`ve Got Fail
  138. Profile photo of Scrounger
    Scrounger Female 13-17
    132 posts
    June 24, 2006 at 4:00 pm
    I`m on AOL..I`m never leaving it now am I? haha x
  139. Profile photo of angusware
    angusware Male 60-69
    163 posts
    June 24, 2006 at 10:19 pm
    i hate AOL
  140. Profile photo of 1492lost
    1492lost Female 13-17
    60 posts
    June 24, 2006 at 11:36 pm
    AOL is insane
  141. Profile photo of jalikunda
    jalikunda Female 40-49
    123 posts
    June 25, 2006 at 1:35 am
    seems like eveyone has a bad experience with AOL....I`ve had them myself and this video just brought back bad memories...but now;

    "I`M FREE AT LAST, I`M FREE AT LAST, THANK GOD ALMIGHTY, I`M FREE AT LAST!!!!"

  142. Profile photo of joyjoy876578
    joyjoy876578 Female 18-29
    1 post
    June 25, 2006 at 9:19 am
    21 minutes!!! i had to wait with speakerphone for like 30 minutes then got someone then they kept on and on forever and had to call back twice... 21 minutes at least it got canceled in one phone call!!!
  143. Profile photo of dsrdrdchs
    dsrdrdchs Female 18-29
    77 posts
    June 27, 2006 at 5:22 pm
    "Like OMG, he wanted to talk to my dad."

    AOL sucks either way. Dont get an account, then you won`t have to cancel!

  144. Profile photo of _CRYN_OUT_
    _CRYN_OUT_ Female 18-29
    411 posts
    June 27, 2006 at 7:30 pm
    Glad that a**hole got fired!
  145. Profile photo of magic_number
    magic_number Female 13-17
    585 posts
    June 29, 2006 at 7:45 am
    Good thing I`ve got BT.
  146. Profile photo of kewldawg
    kewldawg Male 40-49
    182 posts
    June 30, 2006 at 6:36 pm
    I HATE detest abhor, abominate, execrate, loathe - find repugnant, contemn, despise, disdain, and scorn AOL
  147. Profile photo of charolastra6
    charolastra6 Female 13-17
    5 posts
    July 1, 2006 at 2:52 pm
    It took me 30 minutes to cancel my account. I told him I didn`t want it anymore and that I never used it & then he asked why I had it & I said for school & he started mentioning and blabbing about online homeowrk helpers. like wtf. cancel my account bitch.
  148. Profile photo of st_00023
    st_00023 Female 13-17
    6 posts
    July 2, 2006 at 4:45 pm
    aw aol isnt that bad.....
    well even if it is, steve case rocks!!!!!!
  149. Profile photo of dre5922
    dre5922 Male 18-29
    259 posts
    July 7, 2006 at 3:22 am
    im glad i dont got aol, im glad my family never has even considered getting aol
  150. Profile photo of gmedra03
    gmedra03 Male 13-17
    377 posts
    July 10, 2006 at 3:48 am
    That is why you don`t join AOL to begin with. Besides, I wouldn`t blame him for wanting to cancel his account because AOL is f`ucking slow.
  151. Profile photo of gmedra03
    gmedra03 Male 13-17
    377 posts
    July 10, 2006 at 3:51 am
    Good thing I only had to experience AOL at my friend`s house, nightmare in itself. They said that they`re planning on canceling soon too. Good luck.
  152. Profile photo of elyse_42
    elyse_42 Female 18-29
    344 posts
    July 10, 2006 at 1:43 pm
    yeah my mom tried to get KOL for my little sister and they gave us the whole package made us pay for it and when we tried to cancel he asked what was wrong and she said cause all we wanted was kol not the whole internet crap yeah he wouldn`t cancel it so my mom asked for the manager and threatened to sue so then finlly they disconnected it lmao thats all it takes a little threat makes the world go round!:-P
  153. Profile photo of lolabunny413
    lolabunny413 Female 18-29
    44 posts
    July 17, 2006 at 4:00 pm
    thats why its called aol: non-nice individuals online
  154. Profile photo of Bartzeroz
    Bartzeroz Male 13-17
    17 posts
    July 21, 2006 at 2:07 pm
    They skipped the best part, on Break they start swearing at each other and stuff, check it out there.
  155. Profile photo of Davira
    Davira Female 13-17
    7 posts
    July 23, 2006 at 11:57 pm
    AOL is screwed.
    (i cant believe john got fired!!)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    Wink wink!
  156. Profile photo of Davira
    Davira Female 13-17
    7 posts
    July 24, 2006 at 12:10 am
    FIREFOX ROCKS!!!!!!!!!!!!!!!!!!!!!!
  157. Profile photo of klkl
    klkl Male 13-17
    1726 posts
    July 30, 2006 at 11:27 pm
    aol is so evil to my dad right now
    he is trying to get rid of it from the comp and since we have some other stuff on the comp right now,aol sortof took over our comp and started putting randonm things on it.
    its mean
  158. Profile photo of monert
    monert Female 18-29
    799 posts
    July 31, 2006 at 1:05 pm
    I am never joining AOL after seeing that, not that I would of done anyway.
  159. Profile photo of fruitytootie
    fruitytootie Female 13-17
    128 posts
    July 31, 2006 at 5:26 pm
    Haha that`s great
  160. Profile photo of Chtgrdn4489C
    Chtgrdn4489C Male 50-59
    1 post
    July 31, 2006 at 10:54 pm
    I GOT THE SAME LINE & RUN-AROUND
  161. Profile photo of WHOISIT12345
    WHOISIT12345 Male 18-29
    4397 posts
    August 13, 2006 at 2:05 pm
    can i talk to your dad?!? :) hahahahahahaha lolololololo
  162. Profile photo of WHOISIT12345
    WHOISIT12345 Male 18-29
    4397 posts
    August 13, 2006 at 2:08 pm
    OMG hahahhahahaaha
  163. Profile photo of NumbuhZero
    NumbuhZero Female 18-29
    878 posts
    January 6, 2007 at 5:10 pm
    I`m so glad I don`t have AOL.
  164. Profile photo of icantrecall
    icantrecall Female 18-29
    61 posts
    March 19, 2007 at 8:38 pm
    Back when we had AOL someone hacked into our account and for some stupid reason sent IMs everyone on the buddy list that involved the use of swear words. Of course thats a big no no with AOL, and someone reported it and they locked the account.

    We were on vacation while this was happening. When we came back and called up AOL to try to get our account unlocked, the AOL guy refused to listen to us and wouldn`t cooperate. When my mom asked him for his name he refused to tell her and then hung up on her.

    Ahh, AOL.

  165. Profile photo of send55
    send55 Male 13-17
    318 posts
    September 16, 2008 at 6:17 pm
    lol read the bottem message that scrolls

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