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We were on vacation while this was happening. When we came back and called up AOL to try to get our account unlocked, the AOL guy refused to listen to us and wouldn`t cooperate. When my mom asked him for his name he refused to tell her and then hung up on her.
AOL sucks either way. Dont get an account, then you won`t have to cancel!
"I`M FREE AT LAST, I`M FREE AT LAST, THANK GOD ALMIGHTY, I`M FREE AT LAST!!!!"
One time my brother, after only 3 weeks of having AOL, tried to cancel his account. He did tape the conversation, but he never sent it in or anything. It was almost the same conversation Vincent and Johnny had. Ha. Go die AOL.
and joe3086, same here.
after we saw how high the bill was betting my dad got the bank to stop sending money to AOL so evenutally after 6 months of not paying the bills and fees, they CANCELLED my account....
i tried to sign on but they said the account was invalid, so if you want to get AOL to cancel your account, just stop paying!!
and to you NOFX14: i don`t think i found a single person that stood up for AOL here on IAB. people here are too smart for that, i guess. just thought i`d let you know.
I use AIM all the time, without downloading a thing... www.meebo.com
CSR: If you want me to cancel this account, you`re going to let me speak, and give this paragraph. Okay? . . . But, you`re going to listen to me if you want this turned off. So. Can I speak now?
Vincent: Go right ahead.
CSR: Thank you! Appreciate that. As I process your cancellation request, I`d like to tell you about a free benefit available to valued members like yourself . . .
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CSR: And when that epiphany happens, why don`t you just give us a call back.
Vincent: Okay. Yeah, great.
CSR: As I process your cancellation request, I have to tell you about a free benefit available for valued members like yourself . . .
Vincent: Cancel my account!
CSR: Turning off your account . . .
Vincent: Cancel! The! Account! Ca-
CSR: Would be the worst thing that . . .
Vincent: Cancel! The account.
CSR: Is your dad there?
Vincent: My dad? I`m the primary paying, I`m the primary person on the account.
CSR: `K, `cause I`m just trying to secure . . .
Vincent: CANCEL THE ACCOUNT! I don`t know how to make this any clearer for you. . . . When I say cancel the account, I don`t mean figure out how to help me keep it, I mean cancel the account!
CSR: Uh . . . I`m sorry. I don`t know what anybody`s done to you, Vincent . . .
Vincent: You`re annoying the s--- out of me! That`s what you`re doing to me.
CSR: And that goes both ways, my friend.
Vincent: Good. Could you please . . . ?
Vincent: I don`t know how to make this any clearer, so I`m just going to say it one last time. Cancel. The. Account. Please.
CSR: Well explain to me what`s, wha, why . . .
Vincent: I`m not explaining anything to you. Cancel. The. Account.
CSR: Wha, what`s the matter, Vincent? We`re just . . . I`m just trying to help here.
Vincent: You`re not helping me. Helping me would be . . .
CSR: I am trying to help . . .
Vincent: Listen! I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account.
Vincent: I want to cancel my account.
CSR: Sorry to hear that. Let`s pull your account up here real quick. Can I have your name, please?
Vincent: Vincent Ferrari
CSR: `K, Vincent . . . All right, thank you very much. Okay. You`ve had this account for a long time.
Vincent: I just don`t use it anymore.
CSR: Okay. Well actually, I`m showing a lot of usage on this account.
Vincent: Yeah, a long time ago. Not recently.
(Here the service rep asks about another user name that belongs to Ferrari`s dad.)
CSR: Well, what`s causing you to want to turn this off today? I mean obviously, I mean . . .
Vincent: I don`t use it and he doesn`t use it, so we`re canceling it. . . . I don`t need it. I don`t want it. I just don`t need it anymore.
CSR: Well, on June 2nd, this account was signed on. It`s been on for 72 hours. On June 2nd.
Vincent: I don`t know how to make it any clearer . . .
1. i have roadrunner (homepage), but i can get an AOL email account. is having an email account at AOL the same thing as what the clip said or not?
2. Is AIM the same as AOL? because i got an email account for AIM.
please help me! im confused!
It`s America online for chirst sake!
Who let it pollute another country...
The AOL person might be recieving a commission for how many calls he takes
Is this suprising?
I`ve heard that one before. Check of this information from the [url=http://www.dc.bbb.org/codbrep.html?ID=2087&wlcl=y]Better Business Bureau[/url].
AOL: for people who don`t know better.
I have bt. It sucks, half the time it won`t even connect.
CANCEL THE ACCOUNT
No just tell me why!
BTW, I had a similar experience a couple years ago with AOL. I cancelled, they kept billing my account, I cancelled again, they kept billing my account, I threatened to sue, they stopped the account the same day and cancelled my bills.
Hey, they gotta pay for the distribution of all those ubiquitous, obnoxious CDs somehow, right?
It truly is AOL-Hell.
really? i like to shoot them }-)
DONT SIGN UP FOR AOL
haha he got fired
Second of all, I believe this was an extreme situation; when I tried to cancel my free 1000 hours account (I was in a moving/transition phase, and it was easy to install), it wasn`t nearly as hard to cancel. Granted, the AOL rep tried to persuade me not to leave them, but the effort wasn`t nearly as stalkerish as this one.
Of course, my experience was nearly 2 years ago - the protocol for accounts about to be terminated may have changed, but I really do believe this was just an isolated situation. At least the segment does expose AOL as the desperate customer-bullyingg ISP that it has become.
AOL still sucks, though.
they better keep giving me money off my bill (like they do now) or else